Experienced IT professional with 9+ years in the IT industry, specializing in Incident Management, Problem Management, Change Management, Customer Service Management (CSM), Field Service Management (FSM), Knowledge Management, CMDB and ITIL processes.
Education
2014 — 2015
Chicago State University
Master's degree
2014 — 2015
2010 — 2014
JNTUH College of Engineering Hyderabad
Bachelor's degree
2010 — 2014