# Harsha C.

> Senior Software Engineer

Location: Celina, Texas, United States
Profile: https://flows.cv/harshac

Experienced IT professional with 9+ years in the IT industry, specializing in Incident Management, Problem Management, Change Management, Customer Service Management (CSM), Field Service Management (FSM), Knowledge Management, CMDB and ITIL processes. Proven expertise in ServiceNow platform development, integrations, and upgrades across multiple versions. Adept at process optimization, IT service management solutions, and the design and implementation of automated workflows to enhance operational efficiency and reliability. Strong background in JavaScript, HTML, REST APIs, and relational databases, coupled with hands-on experience in reporting and metric driven decision-making. Skilled in integrating ServiceNow with third-party services using inbound and outbound web services. Skilled in implementing ServiceNow Customer Service Management (CSM) solutions for call center projects, integrating third-party services, and developing robust solutions with App Studio and Flow Designer. Proficient in performing core configuration tasks, including business rules, client scripts, and system policies, and experienced in maintaining the integrity of multiple ServiceNow instances

## Work Experience
### Senior Software Engineer @ Philips
Jan 2023 – Present

### Senior Software Engineer @ County of San Diego
Jan 2022 – Jan 2023 | United States

### Senior Software Developer @ Deloitte
Jan 2021 – Jan 2022 | United States

### Senior Software Engineer @ State of NC DHHS
Jan 2016 – Jan 2020 | United States

### Software Engineer @ Kronsys Inc
Jan 2016 – Jan 2016 | United States

### Education @ Chicago State University
Jan 2014 – Jan 2015 | Chicago, Illinois, United States

### Software Engineer @ CaprusIT
Jan 2013 – Jan 2014


## Education
### Master's degree in Computer Science
Chicago State University
Jan 2014 – Jan 2015

### Bachelor's degree in Computer Science
JNTUH College of Engineering Hyderabad
Jan 2010 – Jan 2014


## Contact & Social
- LinkedIn: https://linkedin.com/in/harsha3

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Source: https://flows.cv/harshac
JSON Resume: https://flows.cv/harshac/resume.json
Last updated: 2026-03-22