Harsh is a product leader with 11+ years in building and growing early-stage products from 0 to XXXM in users and $XXXM in revenue. His expertise lies in designing data and research backed product strategy and leveraging his deep knowledge and experience with AI & ML to drive innovation and business growth.

2024 — NowPayPalGroup Product Manager - AI Personalization

2024 — Now

Leading a team of AI/ML PMs, engineers and data scientists to build next-gen consumer and merchant experiences at the intersection of e-commerce, fintech and AI.

Currently building an industry-first 0-1 payment intelligence and personalization product driving $XXXM in annualized TPV lift and X% selection lift for PayPal's online checkout business

2023 — 2024Memoria AICo-Founder / Head of Product & Design

2023 — 2024

San Francisco Bay Area

Our mission was to enable humans to become better thinkers and doers by capturing, organizing and conversing with pieces of their mind - anytime, anywhere.

Co-founded the startup and hired/built a core team of PMs, designers & engineers

Crafted mission, defined MVP strategy & roadmap, conducted user and market research to design MVP

Designed & developed a RAG (Retrieval-Augmented Generation) AI application from the ground-up, integrating GPT-4 LLM for conversational UX, OpenAI Whisper model for speech-to-text and a lot of good prompt engineering!

Grew the product organically (zero marketing spend) to 1300+ registered users and 300+ weekly active users with 30% WoW retention

2023 — 2024Bambu AIAdvisor

2023 — 2024

San Francisco Bay Area

Built Willow, a talk-therapy AI assistant for mental health support - developed using state-of-the-art LLM fine-tuning using therapy-backed techniques and expert guidance from trained and experiences mental healthcare professionals

Worked with the founding team (CEO, CPTO) to accelerate PMF

My contributions included product positioning, AI fine-tuning training improvement, user research & segmentation, feature discovery & app UX, GTM strategy, data instrumentation & analytics

2022 — 2023GoogleProduct Lead, AI/ML Customer Growth

2022 — 2023

San Francisco Bay Area

As founding Product Lead, led Next Best Action - a strategic 0-to-1 AI-first product powered by Google Deepmind ML models to drive Ads revenue growth with a mission to personalize sales, marketing & support recommendations for Ads customers. Estimated to have a $XXB impact on Google Ads revenue top-line in 3 years.

Crafted 3-yr vision, strategy & projected long-term revenue impact; led executive-level reviews across product, engineering, design, strat&ops, sales & marketing to receive executive buy-in on long-term vision, strategy & roadmap

Executed quarterly roadmap in close collaboration with Google Deepmind, Strat&Ops and sales GTM teams - defined data sources, built data lake, trained & developed a Deepmind ML model, designed MVP

Collaborated closely with Google Deepmind applied ML team of PMs, data scientists & engineers to design & train prediction & recommendation models, conduct model evaluation on a pre-defined historical data set & deploy the models to production

2019 — 2022GoogleProduct Lead, Global Commerce Growth

2019 — 2022

Kickstarted & led the user & monetization growth charter for Google consumer & b2b products in India by identifying growth opportunities with UPI online merchant payments. Grew paid users & revenue from 0 to XXM users & $XXXM in global revenue

Led 100+ person XFN team to grow paid user acquisition, activation, retention & monetization growth across Google Play Store, Youtube & Ads

Crafted & executed a 3-yr vision, strategy & roadmap & led 15+ launches by partnering with external partners (PSPs, banks, regulators, PSPs) and global Google product & XFN teams (biz, legal, privacy, finance, strategy&ops, GTM etc)

Grew India to #1 New Paying User market globally for Play Store & Youtube by launching new UPI payment experiences across user activation, checkout and third-party app payments for one-time and recurring commerce products

Collaborated very closely with UXD & UXR teams to undertake pan-India UX research studies to design UX innovations and improvements such as the app intent buy-flow, leading to 50% improvement in purchase conversion and 95% reduction in transaction fraud

Education

Indian School of Business

Master of Business Administration - MBA

Dr. A.P.J. Abdul Kalam Technical University

Bachelor of Engineering

Delhi Public School Noida

Experience+

Education

Master of Business Administration - MBA

Bachelor of Engineering

High School Diploma