Lead high-complexity, executive-level customer engagements for Fortune 500 organizations, applying Design Thinking as a structured approach to decision-making, alignment, and transformation.

Use human-centered, systems-led methods to de-risk AI and cloud adoption, translating strategic ambition into executable roadmaps and pilot programs.

Partner closely with sales, customer engineering, product, and delivery teams to ensure innovation moves from concept to implementation.

Shape AI-enabled solution narratives and experience strategies, contributing to GenAI and LLM-based initiatives launched in 2023–2024.

Act as a trusted advisor to senior customer stakeholders, guiding organizations through ambiguity, change, and large-scale transformation.

Led 50+ C-level innovation and transformation engagements globally, directly influencing $XXXM+ in committed value and $XXM+ in revenue.

Created and scaled a flagship, design-led innovation program used across the Americas, EMEA, and LatAm, embedding Design Thinking into enterprise sales and delivery motions.

Built playbooks, operating models, and scalable engagement frameworks to move innovation from bespoke workshops to repeatable impact.

Mentored and guided cross-functional contributors, providing senior oversight on program design, delivery quality, and evolution of the offering.

Designed end-to-end user and service experiences for enterprise-grade cloud and AI solutions, balancing human needs, technical feasibility, and business constraints.

Conducted deep customer research and co-creation workshops with C-suite and senior leaders to identify high-impact use cases across industries, including healthcare, retail, and financial services.

Partnered closely with solution managers, engineers, and product teams to synthesize insights into concrete solution architectures, experience concepts, and working prototypes.

Built customer-facing demos and narratives to make complex cloud and AI capabilities understandable, actionable, and compelling for executive audiences.

Led design-led innovation and future strategy initiatives for Ford’s heritage brands, working at the intersection of foresight, product strategy, and systems transformation.

Partnered directly with the Chief Strategist to shape the 2030 future vision for iconic global vehicle brands, translating long-term foresight into actionable strategic direction.

Led interdisciplinary teams across design, engineering, planning, and marketing to align human-centered insights with technical feasibility and business constraints.

Helped establish design principles and strategic guardrails that informed long-term portfolio decisions across products and services.

Applied Design Thinking and systems design to explore now, near, and far innovation opportunities across products, services, and mobility experiences.

Designed and facilitated executive and senior-leadership workshops to align stakeholders around future scenarios, strategic trade-offs, and innovation priorities.

Synthesized complex research inputs, customer insights, cultural trends, technology signals, and market forces into clear narratives, design principles, and opportunity areas.

Acted as a connective bridge between long-term foresight and the realities of large-scale product and organizational systems.

Designed and prototyped a scalable innovation system for a global financial services platform, spanning research, user journeys, engagement models, and collaboration frameworks.

Codified the approach into an Innovation Playbook to support adoption, iteration, and long-term capability building, working closely with senior stakeholders to deliver within tight timelines.