Own 'voice of customer' programs for Alexa and Echo devices. I translate user pain points to product development goals. Own development roadmap of internal support tools for diagnosis and troubleshooting of customer issues.

Led technology based on-road safety and incident management improvements.

• Developed real-time automated medical emergency alerts for Amazon van drivers. Analyzes live in-vehicle video feed to detect the driver's body state, eliminating response lag of ~6 hours..

• Led the global rollout for a new one-window transport incident dashboard reducing case closure SLA from 72 to 24 hours for 95% of cases (up from 70%).

Joint Degree from School of Engineering and Sloan School of Management

I evaluated market product readiness for app-based gold investment in Southeast Asia and created a roadmap for launch. I designed and launched new in-app gamification and social engagement features to drive investing, including location-based leader boards and mimicking investment strategy of leaders.