Administer and support enterprise systems and platforms across Windows 10/11, macOS, and iOS/iPadOS, integrating endpoints with Active Directory, Azure AD, Microsoft 365, Okta, and MDM solutions.

Operate and maintain ITSM and RMM platforms including ServiceNow, Autotask, NinjaOne RMM, and ManageEngine, using monitoring, automation, and remote remediation to improve system reliability and response times.

Support networking and infrastructure platforms (LAN/WAN, VLANs, firewalls, switches, wireless) and endpoint security solutions (SentinelOne, & CrowdStrike), performing root cause analysis and implementing preventative controls to reduce recurring incidents.

Engineered and deployed 2,000+ endpoints across 30+ enterprise healthcare environments, standardizing Windows and macOS platform builds integrated with Active Directory, Azure AD, Microsoft 365, and MDM frameworks.

Partnered with infrastructure and security teams to ensure platform stability, compliance, and availability in high-uptime environments.

Supported post-deployment operations through system-level troubleshooting, automation-assisted remediation, and preventative maintenance.

Delivered systems-level support across Windows, macOS, and cloud identity platforms, resolving complex endpoint, application, and access issues across Active Directory, Azure AD, & Microsoft 365

Implemented and maintained endpoint security, identity controls, and configuration baselines, reducing platform drift and recurring incidents through structured root cause analysis.

Installed, tested, and maintained workstations, operating systems, and peripherals, reducing repeat incidents through proactive troubleshooting and preventative maintenance.

Delivered on-site and remote enterprise IT support, troubleshooting desktops, laptops, peripherals, and network connectivity issues using ServiceNow for incident, change, and escalation management.

Collaborated with internal engineering teams and third-party vendors to resolve complex incidents, restore service, and maintain operational stability across multiple locations.

Engineered and maintained Apple endpoint management using JAMF and MDM solutions, including macOS imaging, application packaging, and enforcement of security and configuration standards.

Administered identity and access platforms across Active Directory, Azure AD, Microsoft 365, and Okta, supporting user lifecycle management and secure authentication workflows.

Utilized ServiceNow for incident, change, and asset management, maintaining accurate inventory and supporting SLA-driven operations.

Leveraged ManageEngine tools for monitoring, remote administration, and proactive remediation, reducing repeat incidents and improving overall platform stability.