# Hassan Pannell > IT / Systems Engineer | Field Operations & Platform Support | ServiceNow • Automation • Networking & Infrastructure • Windows/macOS • Cloud Identity Location: Allentown, Pennsylvania, United States Profile: https://flows.cv/hassanpannell IT / Systems Engineer with 10+ years of experience supporting enterprise platforms, endpoint ecosystems, and field operations across healthcare, legal, retail, and multi-site environments. My role consistently bridges software platforms, infrastructure, and operational support, ensuring systems are secure, reliable, and scalable. I work extensively with ServiceNow, Autotask, NinjaOne RMM, ManageEngine, and identity/security platforms including Okta, SentinelOne, and CrowdStrike, supporting incident response, automation-driven remediation, and endpoint visibility. I manage and support Windows 10/11, macOS, iOS/iPadOS, integrating devices into Active Directory, Azure AD, Microsoft 365, and Google Workspace (G Suite) using modern MDM solutions. On the infrastructure side, I support networking and server environments (LAN/WAN, VLANs, firewalls, switches, access points) and collaborate with engineering, security, and vendor teams to implement changes with minimal business impact. Known for root cause analysis, clean documentation, and operational reliability, I thrive in 24x7, high-availability environments where uptime and safety matter. ## Work Experience ### Senior Software Engineer @ TeamLogic IT Flemington NJ Jan 2023 – Present Administer and support enterprise systems and platforms across Windows 10/11, macOS, and iOS/iPadOS, integrating endpoints with Active Directory, Azure AD, Microsoft 365, Okta, and MDM solutions. Operate and maintain ITSM and RMM platforms including ServiceNow, Autotask, NinjaOne RMM, and ManageEngine, using monitoring, automation, and remote remediation to improve system reliability and response times. Support networking and infrastructure platforms (LAN/WAN, VLANs, firewalls, switches, wireless) and endpoint security solutions (SentinelOne, & CrowdStrike), performing root cause analysis and implementing preventative controls to reduce recurring incidents. ### Systems Deployment Engineer @ Coppertree Staffing Jan 2022 – Jan 2023 Engineered and deployed 2,000+ endpoints across 30+ enterprise healthcare environments, standardizing Windows and macOS platform builds integrated with Active Directory, Azure AD, Microsoft 365, and MDM frameworks. Partnered with infrastructure and security teams to ensure platform stability, compliance, and availability in high-uptime environments. Supported post-deployment operations through system-level troubleshooting, automation-assisted remediation, and preventative maintenance. ### System Engineer @ Boyd Consulting Inc. Jan 2021 – Jan 2022 Delivered systems-level support across Windows, macOS, and cloud identity platforms, resolving complex endpoint, application, and access issues across Active Directory, Azure AD, & Microsoft 365 Implemented and maintained endpoint security, identity controls, and configuration baselines, reducing platform drift and recurring incidents through structured root cause analysis. Installed, tested, and maintained workstations, operating systems, and peripherals, reducing repeat incidents through proactive troubleshooting and preventative maintenance. ### Technical Lead @ TEKsystems Jan 2019 – Jan 2021 Delivered on-site and remote enterprise IT support, troubleshooting desktops, laptops, peripherals, and network connectivity issues using ServiceNow for incident, change, and escalation management. Collaborated with internal engineering teams and third-party vendors to resolve complex incidents, restore service, and maintain operational stability across multiple locations. ### System Engineer @ Capgemini Jan 2018 – Jan 2019 | Greater New York City Area Engineered and maintained Apple endpoint management using JAMF and MDM solutions, including macOS imaging, application packaging, and enforcement of security and configuration standards. Administered identity and access platforms across Active Directory, Azure AD, Microsoft 365, and Okta, supporting user lifecycle management and secure authentication workflows. Utilized ServiceNow for incident, change, and asset management, maintaining accurate inventory and supporting SLA-driven operations. Leveraged ManageEngine tools for monitoring, remote administration, and proactive remediation, reducing repeat incidents and improving overall platform stability. ### System Engineer @ Unisys Jan 2018 – Jan 2018 | Greater New York City Area Supported and stabilized enterprise systems and endpoint platforms across Windows 10, macOS, and iOS/iPadOS, delivering continuous operational support in a high-availability environment. Leveraged ManageEngine tools for monitoring, remote administration, and proactive remediation, reducing recurring endpoint and platform issues. Administered and integrated identity platforms including Active Directory, Azure AD, Microsoft 365, and Okta, managing authentication workflows, access provisioning, and secure user lifecycle processes. Utilized ServiceNow to manage incidents, problems, and changes, ensuring accurate asset tracking, documentation, and compliance with operational SLAs. ### Systems Engineer / Platform Support @ Baseil Associates Jan 2016 – Jan 2018 | New York, New York Led firm-wide endpoint platform engineering initiatives, imaging, building, and deploying standardized Windows 10 systems across a highly regulated legal environment. Administered identity and access platforms including Active Directory, Microsoft 365, and Okta, supporting secure user provisioning, authentication, and access controls. Managed and supported Intune and MDM solutions for Windows, iOS/iPadOS, and mobile devices, enforcing configuration, compliance, and security baselines. Supported networking and infrastructure services, troubleshooting endpoint connectivity, application access, and printer integrations to maintain platform availability. Provided systems-level support for enterprise applications, including Autonomy iManage Worksite, ensuring secure and reliable access to document management systems. Utilized ServiceNow (SNOW) for incident, change, and asset management, prioritizing work, maintaining documentation, and meeting SLA requirements. Leveraged ManageEngine tools for remote administration and proactive remediation, supporting after-hours deployments and time-sensitive project efforts. ### Lead Technician @ Barst Mukamal & Kleiner LLP Jan 2015 – Jan 2016 | New York City Delivered Tier 3 platform and systems support for internal users and external partners, troubleshooting complex issues across Windows PC and macOS endpoint environments. Supported and maintained local IT infrastructure, including servers, networking, storage, and security systems, ensuring high availability and reliable access to business-critical applications. Performed root cause analysis across system, application, and infrastructure layers to prevent recurring issues and improve long-term platform reliability. Designed and maintained a detailed systems and asset inventory database, improving operational visibility and supporting lifecycle planning and audits. ## Education ### Criminal Justice/Police Science Herkimer County Community College Jan 2006 – Jan 2008 ## Contact & Social - LinkedIn: https://linkedin.com/in/hassan-pannell-021739a1 --- Source: https://flows.cv/hassanpannell JSON Resume: https://flows.cv/hassanpannell/resume.json Last updated: 2026-04-01