# Hassan Qamar > Experienced IT Professional | VDI Administration | Technical Leadership Location: East Northport, New York, United States Profile: https://flows.cv/hassanqamar With a robust foundation in IT operations and a strong track record of enhancing system efficiencies, I bring a valuable skillset honed from years as an IT professional. My core competencies lie in streamlining IT processes, fostering a culture of continuous learning, and driving improvements across service desk functions. I am adept at aligning efforts to deliver exceptional support and bring a diverse perspective that cultivates innovation and growth within an organization. My recent accomplishments include successfully transitioning teams to new service-now ticketing systems, significantly improving first-call resolution rates. I have experience mentoring junior staff, reinforcing best practices, and managing critical updates and onboarding processes. My hands-on experience with PowerShell scripting and package deployment demonstrates my technical proficiency and dedication to empowering teams. In addition to my IT background, I am also the Founder & CEO of Qamar Things LLC, a family-owned business crafting premium hot sauces based on a generations-old recipe. At Qamar Things LLC, I am responsible for product development, recipe refinement, business operations, and sales and distribution strategy. I am passionate about bringing our unique family flavors to market. ## Work Experience ### EUC Engineer / VDI Administrator @ ExamWorks Jan 2025 – Present | Woodbury, New York, United States Hybrid Digital Workspace Management: Administer the organization's cloud-based desktop-as-a-service (DaaS) infrastructure via the Omnissa Horizon Cloud Service, focusing on robust connectivity, seamless user access, and centralized policy enforcement across the hybrid VDI environment. Core VDI Infrastructure & Performance: Expertly manage and optimize the on-premises VMware Horizon and underlying vSphere environment, focusing on host pool optimization, instant clone deployment, and image lifecycle management for high-performance virtual desktops. DaaS and Cloud PC Administration: Manage the operational readiness of the Windows 365 Cloud PC platform, including configuring user provisioning, license allocation, and maintaining the Azure Network Connection (ANC) to ensure seamless cloud-to-on-premises resource access. Identity and Access Configuration: Configure and manage Active Directory (AD) components, including critical Security Group structures and the application of complex Group Policy Objects (GPOs) to govern security, access, and configuration for all VDI users. User Profile Administration: Manage the organization's user experience layer, specifically administering FSLogix Profiles for both VDI and Cloud PC environments to ensure rapid logon times and persistent user data across non-persistent desktop pools. Tier 3 Troubleshooting & Critical Incident Support: Serve as the primary technical escalation point for all Severity 1 (Sev 1) VDI and EUC-related incidents, providing Tier 3 expert-level diagnosis and resolution and collaborating with network, storage, and security teams during critical outages. ### Founder & CEO @ Qamar Things LLC Jan 2023 – Present | East Northport, New York, United States As Founder & CEO, I am responsible for overseeing all business operations, driving sales and distribution strategies, and leading product development and recipe refinement. We aim to share our unique family flavor with hot sauce enthusiasts and food lovers everywhere. ### Senior EUC Engineer / Team Lead @ CardWorks Jan 2024 – Jan 2025 | New York City Metropolitan Area Helped with transition to a service-now ticketing system, streamlining IT issue tracking and resolution, resulting in improvement in first-call resolution rate. Mentored and trained junior IT staff on service desk procedures and best practices, fostering a culture of continuous learning and improvement. Oversaw Windows patch updates across all sites using Ivanti Endpoint Security. Managed escalation procedures from the telephone help desk. Coordinated the onboarding process for all new employees at the New York site, which encompassed account creation, policy management, and equipment inventory tracking. Authored and tested PowerShell scripts for package deployment in the PDQ and Tanium environment. Directed a team in transitioning our infrastructure from an MDT environment to a dedicated 365/Intune platform. Configured Linux terminals to interface with VMWare Horizon servers, facilitating a VDI environment for call center operations. Tasks included image and Igel terminal setup, initial software installation, and peripheral configuration. Utilized the Igel UMS console for Linux system updates and security patching. Repurposed end-of-life computers into Linux terminals for end-users, including virtualizing the old PCs and setting up remote clients on Linux platforms. Crafted and updated installation, configuration, and operational procedures. Acted as the primary support contact for employees at AVP level and above, specifically addressing the immediate needs of C-Level employees. Served as the primary technical liaison for vendor support, coordinating with companies such as Dell, BluZone, CDW, and Microsoft. Utilized Google Admin console to establish accounts for Chromebooks and enrolled them into our MDM system. Initiated Dell Premier orders to maintain inventory levels as required. ### EUC Engineer II @ CardWorks Jan 2023 – Jan 2024 | New York City Metropolitan Area ### Field Service Engineer @ The Estée Lauder Companies Inc. Jan 2022 – Jan 2022 | Melville, New York, United States • Worked with the Field Services Engineering with to help support users returning to the office from COVID. • Worked with an outsourced facilities company to set up 100 new desks constructed on a technological scope. • Assisted any walk-up to the Field Services Engineering offices. • Used service now ticketing system to complete tasks, resolve incidents, and update inventory. • Was in charge of the “Estee Lauder Presidential Inter Program”, and it involved the imaging of over 200 Dell laptops, adding them to our inventory system, profiling the machines per user, and shipping them the Manhattan where my team lead the orientation for all interns. • Working with other teams to resolve issues out of our scope. • Replacing all windows 7 machines with refreshed windows 10 machines on the production warehouse floor. • Working with desktop engineering setting up all-new AIO machines on the production warehouse floor on certain machines. ### Desktop Support Engineer @ National Debt Relief, LLC Jan 2021 – Jan 2022 | Manhattan, New York, United States • Converting all users from AWS to a new platform called SASE. Migrating all user’s data between platforms and discontinuing AWS accounts. • Provide desk side, remote, and phone support users in New York, Nevada, California, Dominican Republic, and the Philippines. • Support and prioritize tickets from end users experiencing issues related to hardware, AWS Workspaces, applications, mobile devices, desk phones, and MFP printers. • Install, configure, and troubleshoot software packages, including operating systems and 3rd party applications • Create and deploy desktop images per organization standard. ### Client Deployment Support Engineer @ Millennium Jan 2021 – Jan 2021 | Manhattan, New York, United States • Deliver high-quality support to all end-users in a courteous professional manner. • On-site and Remote support for workstations, thin clients, monitors, telephones, mobile devices, and peripherals. • Leverage ServiceNow to manage incidents and Support desktop technology and desktop applications in Windows environments, including remote access tools like SCCM. • Daily IMAC moves due to COVID seat changes for end users. • In charge of asset management and shipping equipment to remote users. • Reinstalled Operating Systems and configured the operating system to optimize computer performance as well as set up and configure Bloomberg equipment for traders. • Configured and deploy iPhone to end users and enroll them on the company net via XenMobile. Installing a custom company App and having company email. ### Desktop Engineer @ Two Sigma Jan 2020 – Jan 2021 | Manhattan, New York, United States • Desktop lead on refresh project. Managing assets between inventory, mailroom and User Technology Deployment department, as well as providing level 2/3 support for end-users. • Running PowerShell scripts to provision refresh laptops for each end-user. • Reinstalled Operating Systems and configured the operating system to optimize computer performance. • Compiling old laptops and contacting Lenovo for renewing leases for newer models. • Determined what tickets need to send to out different teams throughout the I.T. department to resolve issues in a mannerly fashion. • Provided new laptops for new hires coming onboard. Also gave presentations for basic roles and duties as per department. ### Migration Specialist @ Mizuho Jan 2020 – Jan 2020 | New York City Metropolitan Area • Diagnosing, troubleshooting and resolving client issues that are migrating into new building. • Provided computer support and technical training on hardware/software to end-users. • Deploying thin clients to all clients desk and set them up with VDI systems to replace older desktops. • Deploying and testing IP phones. Configuring headsets, and Bloomberg torrents. • Deploying Bloomberg hardware to clients that are traders. • Setting up A/V meeting room as well as cisco cameras, microphones and tablets. • Basic troubleshooting of Horizon VM. • Completing full inventory of all assets being deployed and replace. • Updating HPDM on machines to pull policy on new thin clients. ### PC Technician @ Pakistan Vocie Jan 2010 – Jan 2019 | Hauppauge, NY • Manage backup, security and user help systems. • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. • Consult with users, management, vendors, and technicians to assess computing needs and system requirements. • Determine sources of web page or server problems, and take action to correct such problems. ### Level 1 Servicedesk Technician @ Marcum LLP Jan 2018 – Jan 2018 | Mellvile, NY • Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. • Provided new laptops for new hires coming onboard. Also gave presentations for basic roles and duties as per department. • Used a ticketing called “Track-it” to do day to day tickets for our users in 15 different offices worldwide. • Determined what tickets need to send to out different teams throughout the I.T. department to resolve issues in a mannerly fashion. • Performed diagnostics and troubleshooting of system issues, and document tickets/resolutions onsite and off. • Maintained equipment inventory lists. • Used Active Directory to unlock accounts and add and remove users from groups. • Worked from home via VPN, or through Citrix once a week per month. • Ad and removed application in Citrix as per user’s request. • Set up weekly meeting in boardrooms for users. • Help resolve issues in a web app called “Go File Room” • Help resolve issues in Deltek time and help users sent up their expense reports. • Worked closely with the partners in the building to ensure their clients are having no issues with our systems. • Made sure users Excel Add-ins were set up properly ### Helpdesk Technician @ Ruby Has Fulfillment Jan 2017 – Jan 2017 | Bay Shore, NY • Provided computer help with computer issues on floor. • Provided computer support and technical training on hardware/software. • Deploy and install network printers. • Resolved issues with shipping errors using a software called Dropstream. • Set up mobile devices to connect to barcode scanners. • Set up accounts in a software called SLACK to help communicate team members. • Install new computers in warehouse for on-boarding employees. • Create Google Docs for inventory. ### Helpdesk Analyst @ Broadridge Investment Management Solutions Jan 2016 – Jan 2017 • Provides computer help desk support via telephone communications with end-users. • Performs diagnostics and troubleshooting of system issues, and document tickets/resolutions, and maintains equipment inventory lists. • Provided computer support and technical training on hardware/software to end-users. • Add, delete and maintain the Active Directory users and email accounts. • Replacement of computer hardware as needed. • Reinstalling Operating Systems and configuring the operating system to optimize computer performance. • Implementation of security measures and risk so end user is not vulnerable to harmful virus and malware. • Proficient with using Remedy ticketing software to input tickets. ## Education ### Hunter Business School ## Contact & Social - LinkedIn: https://linkedin.com/in/hassan-qamar-b2487710b --- Source: https://flows.cv/hassanqamar JSON Resume: https://flows.cv/hassanqamar/resume.json Last updated: 2026-04-13