# Heidi Hsu > Software Product Designer | Digital Accessibility Specialist | Section 508 Trusted Tester | Color & Imaging Quality Assurance Engineer Location: San Jose, California, United States Profile: https://flows.cv/heidihsu Passionate about quality, usability, and accessibility, I thrive on creating intuitive and inclusive solutions that reduces barriers and enhances user experiences. With a rich experience in software product development life cycle, digital accessibility, and real-world product design, I bridge the gap between functionality and user needs. I am eager for my next opportunity to leverage my diverse skills in delivering impactful products and services. ## Work Experience ### EEAAP Specialist - Digital Accessibility @ West Valley College Jan 2025 – Present | Saratoga, California, United States As an Equally Effective Alternative Access Plan (EEAAP) specialist, I evaluate accessibility compliance of internal and external ICT products, and develop alternative access plans to ensure legal compliance and equitable access for faculty, staff, and students. I partnered with vendors to define accessibility remediation strategies, implementation schedules, and ongoing supports. I also provide trainings to faculty and staff on digital accessibility standards, tools, and best practices. ### Software Product Designer @ Fiery Jan 2023 – Jan 2023 | Fremont, California, United States • Advocated and proposed usability and accessibility improvements for Fiery product design guidelines. • Led product design for Fiery Preview/Impose/Compose (PIC) workflows and Fiery Command Workstation (CWS) improvements. ### Software Product Designer | Fiery Department @ EFI Jan 2017 – Jan 2023 | Fremont, California, United States Led UI and UX design for the Fiery Digital Front End (DFE) applications, including color management, imaging production, job management, server connection, layout imposition, and finishing workflows tailored to users ranging from novices to experts. • Collaborated with global R&D teams, cross-functional groups, and stakeholders to explore and integrate innovative technologies into marketable products. Defined user stories, feature requirements, scopes, deliverables, and acceptance criteria for core and customized product developments. • Produced user interaction diagrams, application workflows, wireframes, prototypes, UI elements, and detail UI specifications, and supported both Agile scrum and waterfall development teams. Led product design advancements to migrate legacy interfaces to web-based applications, unify similar products, streamline complex workflows, and improve the usability of advanced features. • Researched and prepared Section 508 Accessibility Conformance Report (ACR) using ITI Voluntary Product Accessibility Template (VPAT®) style for Fiery Command WorkStation application. Led training sessions and workshops to advocate for user-friendly design and accessibility improvements. ### UI Designer | Fiery Department @ EFI Jan 2015 – Jan 2017 | Fremont, California, United States Proposed UI specs and workflows for Fiery DFE controller, ensuring seamless user experiences across complex printing technologies. • Cross-Functional Collaboration – Partnered with Subject Matter Experts, Product Owners, Product Line Managers, engineers, and product teams to incorporate innovative features and address user needs. • User Research & Feedback – Evaluated existing products, gathered internal and external user feedback, and identified opportunities to enhance usability and performance. • Redesigned UI/UX for Fiery Verifier, a key component of Fiery Color Cloud and Fiery Color Profiler Suite. Improved color gamut visualization, ΔE comparison tools, data collection, production tracking, and consumable scheduling for streamlined workflows and enhanced production management reporting. • Led UI design for Spot Pro, Fiery’s first web-based color management module, collaborating with internal planning teams and external engineering vendors to refine user experience and optimize workflow efficiency. ### Lead Quality Assurance Engineer (Color & Imaging) @ EFI Jan 1999 – Jan 2015 + Provide testing strategies and risk analysis, perform bugs triage, create and execute product cortication, test plans, test cases, and test files for EFI Fiery color management and imaging processing features. + Created and executed automation scripts using internal tools (Python based). + Provide internal and external trainings and demos; review and test user menu and marketing publication; propose post-release product improvements. + Support Marketing, Sales, and Tech/Customer Support for product launch, address field issues, and certify post-release updates. ### IT Assistant @ San Jose State University Jan 1997 – Jan 1999 - Provide technical supports to University Housing Office. - Provide trainings of MS Office and Adobe applications on Mac and PC to staff members. - Design and prepare pre-press layout for University Housing Services Handbooks. ## Education ### Bachelor's degree in Industrial Technology San José State University ### Associate of Science - AS in Printing Technology Pasadena City College ### High School Diploma in Fine/Studio Arts, General Fu Hsin Art and Trade School ## Contact & Social - LinkedIn: https://linkedin.com/in/heidihsu --- Source: https://flows.cv/heidihsu JSON Resume: https://flows.cv/heidihsu/resume.json Last updated: 2026-04-05