# Helen Jiang > Software Engineer at Palo Alto Networks | WashU BSMS 2022 Location: Sunnyvale, California, United States Profile: https://flows.cv/helenjiang Software Engineer with 3+ years of experience in backend development and cloud-native systems, specializing in distributed services, scalable REST/gRPC APIs, and high-performance streaming data pipelines with Apache Kafka, Flink, and Beam. Skilled in designing and deploying microservices architectures, database-driven applications, and real-time event processing systems. Experienced in integrating AI/ML models into backend services for intelligent insights and automation. Strong background in cloud platforms (GCP, AWS), system optimization, and delivering secure, production-grade services at scale. ## Work Experience ### Staff Software Engineer @ Palo Alto Networks Jan 2022 – Present | Santa Clara County, California, United States CDSS Cortex Data Lake- Stream Services ### CSE Department Engineering Teaching Assistant and Tutor @ Washington University in St. Louis Jan 2019 – Jan 2022 | Greater St. Louis Area Teaching Assistant for CSE 347 Analysis of Algorithms, CSE247 Data Structure and Algorithms. Tutor for Math 217 Differential Equations, Math 309 Matrix Algebra. ### Undergraduate Research Assistant in Brain Dynamics and Control Research Group @ Washington University in St. Louis Jan 2019 – Jan 2020 Conducted projects on Principal Component Analysis, Auto Encoders, Supervised Algorithm, and Information Processing in Artificial Neural Networks using Python. Read and discuss neuroscience, information theory, and machine learning papers. Analyze encoding, decoding and propagation algorithms used in papers. ### Software Engineer Intern @ Palo Alto Networks Jan 2021 – Jan 2021 | Santa Clara, California, United States •Implemented and emitted metrics for streaming services to capture data flow job behaviors using Java, Spring, Kubernetes. Create Grafana dashboards to visualize and monitor services latency, availability and customers activities. •Designed and implemented algorithms for a better logging rate limiter to suppresses logs up to 87%. Added TraceID to logs to chain the entire streaming service and capture critical log information. ### Machine Learning Engineer Intern @ JD.COM Jan 2021 – Jan 2021 | Beijing, China • Used feature engineering and feature selection on JD SMS service data. Used Variance method and XGBoost Model to rank and select ideal features for model input. Implement DeepFM and DNN model with low-api and high-api to test on the SMS data to predict Click Through Rate for SMS Product Advertising business with AUC of 76%. • Read and discussed Transformer and Informer Paper. Implemented Deep Interest Network and used open source Movie dataset to test model behavior with accuracy of 96% and AUC of 74%. ### Software Engineer Internship @ Tencent Jan 2020 – Jan 2020 Built Intelligence System Website which contains user, sample, domain & IP management system using JavaScript, Node.js, React. Designed and developed Security Operation Center to manage threat information tags and categories. Populated and manipulated MySQL database to store, display, edit, delete IP, domain and related data up to 8 thousand amount. Used Tencent Captcha service to build login graphic verification code. Designed and implemented Tencent Antu Advanced Tracing System to give businesses attack and correlation analysis through the platform, trace the source and occurrence of threats, and give warnings on time. Used IP Profiling, IP WhoIS interfaces to retrieve, parse, format JSON data and display data on Antu System Website to better trace attacks. ### Software Engineer Internship @ Bank of China Jan 2019 – Jan 2019 | Beijng Used SQL, Spring, Dubbo and MyBatis approach to establish a banking account with the function of opening account, transferring money, and closing account. Using the IBM block-chain platform and block chain technology, we developed a resource matching algorithm and Global Aid Matching System to accomplish the resource matching process during disaster for IBM competition Call For Code. ## Education ### Master of Science - MS in Computer Science Washington University in St. Louis ### Bachelor of Science - BS in Mathematics and Computer Science Washington University in St. Louis ### High School Diploma Beijing No.4 High School ## Contact & Social - LinkedIn: https://linkedin.com/in/helen-jiang-464082 - Portfolio: https://helenjiang.com --- Source: https://flows.cv/helenjiang JSON Resume: https://flows.cv/helenjiang/resume.json Last updated: 2026-04-12