# Helen T.

> Product Design @ Kong | Analytics, Observability and AI

Location: New York City Metropolitan Area, United States
Profile: https://flows.cv/helent

I’m an end-to-end product designer with 7+ years of experience designing for complex B2B, SaaS, and enterprise systems. I specialize in transforming intricate data and technical workflows into intuitive, high-clarity experiences.

Currently at Kong, a leader in cloud connectivity and API management, I focus on Observability—building tools that help engineers monitor, debug, and understand distributed systems. My recent work spans data platforms, analytics, visualization, and monitoring, empowering teams to uncover root causes faster, reduce downtime, and gain deep operational insight.

Previously, I designed impactful enterprise experiences at NeuraFlash, ServiceNow, and NYU.


Area of Interest: Developer tooling, API management, Data visualization, Developer experience, Database, Customer experience, SaaS cloud platform, AI, Machine Learning, LLM, Dashboard, Monitoring, Observability 
Design Skills: Producting thinking, product design, UX design, UI design, Visual design, Data visualization, Design system, Motion design, Information architecture, User flows, Wireframing, Rapid prototyping, Usability testing, User research, Customer research, storymap, journeymap, workshop

## Work Experience
### Senior Product Designer @ Kong Inc.
Jan 2021 – Present | New York City Metropolitan Area
Kong provides an API management platform (Konnect) that enables enterprise platform teams to connect, monitor, and scale their APIs and services. I led multiple 0→1 initiatives in Konnect Analytics, including custom dashboard and report tooling, monitoring, alerting, and debugging features.

### Product Designer @ NeuraFlash
Jan 2020 – Jan 2021 | New York City Metropolitan Area
Led NLP-powered visual and conversational design for 0→1 omnichannel support portals—scaled NeuraFlash design system for consistency across clients like SONOS, Affirm, and Peloton.

### Product Designer @ ServiceNow
Jan 2019 – Jan 2019 | San Francisco Bay Area
Redesigned internal knowledge base (30K+ articles) to streamline search, based on user research insights and stakeholder collaboration.

### Product Designer @ New York University
Jan 2018 – Jan 2019 | New York City Metropolitan Area

### UX Designer @ Alibaba Group
Jan 2017 – Jan 2017 | China
Boosted youth engagement by 30% through usability-driven redesign of the auction app, simplifying the web process and crafting clean, intuitive interfaces.

### UX Designer @ CASIO International
Jan 2016 – Jan 2017 | China

### Visual & UX Designer @ Zhejiang University
Jan 2016 – Jan 2016


## Education
### Master's degree in Interactive Telecommunications Program (ITP)
New York University

### B.A in Landscape Design, Minor in HCI
Zhejiang University

### Exchange Program in Graphic Design ll
Parsons School of Design - The New School

### Industrial and Product Design in Industrial and Product Design
千葉大学 Chiba University

### Exchange Program in Interactive and Visual Design
QUT (Queensland University of Technology)


## Contact & Social
- LinkedIn: https://linkedin.com/in/helent1h

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Source: https://flows.cv/helent
JSON Resume: https://flows.cv/helent/resume.json
Last updated: 2026-03-29