• Lead and own end-to-end design across complex healthcare products, driving initiatives from discovery and concept exploration through high-fidelity execution and implementation

• Developing deep domain expertise in U.S. healthcare and PACE programs, translating regulatory constraints and unique clinical workflows into intuitive, compliant product experiences

• Design scalable end-to-end solutions while strengthening the design system, leading usability testing to drive data-backed solutions, and championing user-centered practices across teams

• Created intuitive user-centered design solutions for complex workflows that guides users to easily navigate and complete tasks in the CareXP platform

• Designed and iterated on low and high fidelity wireframes to visualize concepts quickly using Figma and Miro

• Partnered closely with research, development, product, and stakeholders to ensure designs are feasible, optimized, and aligned with business goals for a seamless user experience

• Developed, managed, and maintained a comprehensive design system across multiple teams in Canopy, an electronic medical record (EMR) interface that is easier to use than traditional EMRs

• Facilitated workshops utilizing human-centered design practices to collect other teams’ feedback and thoughts on new UI components and features

• Simultaneously designed high fidelity wireframes for multiple projects while maintaining the visual consistency of the product

• Designed low and high fidelity wireframes based on user research such as interviews and surveys

• Facilitated interviews to gain user insight and feedback on low and high fidelity designs

• Collaborated with project managers and developers to implement designs according to the wireframes

• Established the design system using Figma

• Collaborated with the development team to implement quick feature designs and fixes for a virtual immersive event platform

• Created wireframes and developed an intuitive user interface for a crypto-trading bot platform

• Implemented wireframe designs with HTML and CSS in Riot JS

• Collaborated with front-end web developers to implement desired user interactions

• Designed email campaigns, printed materials, and merchandise

• Designed wireframes based on user insights using Axure for a persona modeling and journey mapping web application

• Worked closely with the CX team to document user feedback

• Built new features and fixes in CJ360 with product leadership and the development team

• Tested new builds and patches using JIRA before feature releases

• Implemented customer models in the form of personas, journey maps, roadmaps, and related materials in UX360 in rich narratives and visual maps

• Imported customer research and conduct high-level analysis using capabilities in the platform

• Participated in customer sessions to guide customers on the best use the platform

• Collaborated with the product leadership and development team to contribute to product evolution: created wireframes for new features, updates, and patches, testing new features before releases

• Designed and administered usability studies on a wide range of Fidelity web-based platforms and applications

• Analyzed results and efficiently prepare reports detailing the outcome of usability studies

• Presented findings with actionable recommendations to business sponsors and senior management

• Led all phases of usability test preparation, including recruiting, scheduling, and test script development

• Worked closely with our internal business clients to translate their business requirements into experiences our customers love

• Identified and implemented a variety of methods for getting input and feedback from customers, including participatory design methods, interviews, observational studies, online feedback mechanisms, focus groups (in-person and remote), card-sorting exercises, lab usability studies, online usability studies, remote usability studies, and others as appropriate

• Conducted user research to determine future directions for Fidelity’s websites and applications, including mobile apps

• Collected and analyzed user and design insights from direct field research

• Planned, organized, and coordinated meetings with team members to discuss progress of projects

• Brainstormed solutions collaboratively while individually producing content based on discussions

• Constructed and utilized user-centered frameworks within projects

• Communicated findings to clients with understandable final deliverables.

• Provide assistance to students, alumni, and faculty through front desk management and administrative support.

• Create, edit, and update documents, presentations, posters, and pamphlets using computer various computer software.

• Manage and curate the annual Career + Co-op Professional Project Show Exhibition in the SAIC Flaxman Library.

• Assisted current Freshmen Fellows and faculty to implement Bringing Theory to Practice grant.

• Managed and advised Freshmen Fellows in academic and personal development.

• Provided assistance to customers through front desk management and sales

• Maintained the store front, inventory, and organization of merchandise

• Refined and finalized visual assets for client's mobile application.

• Developed and optimized the user flow, bringing the application from ideation phase to user testing within a few weeks

• Assisted the department in production design deliverables for museum exhibitions through field observations and research

• Closely collaborated with the team in the creative and design process in ideation, visualization, and presentation materials for previews, reviews, and production documents

• Assisted the store’s visual team with the successful implementation of all display elements within the store such as: windows, signage, platforms, and in-store displays

• Created seasonal displays for each area of the store in coordination with clothing displays

• Crafted and composed displays with a variety of found materials while utilizing material manipulation to create the store’s unique atmosphere

• Created custom furniture prototype models, 3D renderings, orthographic shop drawings from ideation sketches

• Completed product designs from conception to realization in the design industry through design development, branding, and final production

• Created and designed hats from conception to production by sketching and using millinery techniques

• Coordinated a fashion show during the After School Matters Gala that presented our hats to the public

• Sold handmade hats at the After School Matters’ Gallery37 store

• Communicated and helped clients file paperwork for the Winter Energy & Gas Program

• Responsible for a range of administrative tasks such as: organizing folders, data input, and contacting clients

• Assisted in taking care of children at the center’s Child Daycare

• Learned about the historical importance of South-East Asia Center and the residing immigrants