# Hellen Lee > Senior Product Designer @ IntusCare | Human-Centered Design Location: San Francisco, California, United States Profile: https://flows.cv/hellen As a Senior Product Designer at IntusCare, my passion is to create products that are not only functional, but also emotionally engaging and memorable for the users. I facilitate workshops utilizing human-centered design practices to collect feedback and insights from other teams and stakeholders. I also design high fidelity wireframes for multiple projects while ensuring the visual consistency and usability of the product. I collaborate with project managers and developers to implement the designs according to the wireframes and user research. ## Work Experience ### Senior Product Designer @ IntusCare Jan 2025 – Present | United States • Lead and own end-to-end design across complex healthcare products, driving initiatives from discovery and concept exploration through high-fidelity execution and implementation • Developing deep domain expertise in U.S. healthcare and PACE programs, translating regulatory constraints and unique clinical workflows into intuitive, compliant product experiences • Design scalable end-to-end solutions while strengthening the design system, leading usability testing to drive data-backed solutions, and championing user-centered practices across teams ### Senior UI / UX Designer @ EngagedMD Jan 2023 – Jan 2025 • Created intuitive user-centered design solutions for complex workflows that guides users to easily navigate and complete tasks in the CareXP platform • Designed and iterated on low and high fidelity wireframes to visualize concepts quickly using Figma and Miro • Partnered closely with research, development, product, and stakeholders to ensure designs are feasible, optimized, and aligned with business goals for a seamless user experience ### Senior User Interface Designer @ Oak Street Health Jan 2022 – Jan 2023 | Greater Chicago Area • Developed, managed, and maintained a comprehensive design system across multiple teams in Canopy, an electronic medical record (EMR) interface that is easier to use than traditional EMRs • Facilitated workshops utilizing human-centered design practices to collect other teams’ feedback and thoughts on new UI components and features • Simultaneously designed high fidelity wireframes for multiple projects while maintaining the visual consistency of the product ### User Interface / User Experience Designer @ Oak Street Health Jan 2019 – Jan 2022 | Greater Chicago Area • Designed low and high fidelity wireframes based on user research such as interviews and surveys • Facilitated interviews to gain user insight and feedback on low and high fidelity designs • Collaborated with project managers and developers to implement designs according to the wireframes ### User Interface / User Experience Designer @ Gamerjibe Jan 2019 – Jan 2020 • Established the design system using Figma • Collaborated with the development team to implement quick feature designs and fixes for a virtual immersive event platform ### User Interface / User Experience Designer @ Avansa Jan 2018 – Jan 2019 | Evanston, Illinois • Created wireframes and developed an intuitive user interface for a crypto-trading bot platform • Implemented wireframe designs with HTML and CSS in Riot JS • Collaborated with front-end web developers to implement desired user interactions • Designed email campaigns, printed materials, and merchandise ### User Experience Designer @ TandemSeven, a Genpact company Jan 2018 – Jan 2018 | Greater Boston Area • Designed wireframes based on user insights using Axure for a persona modeling and journey mapping web application • Worked closely with the CX team to document user feedback • Built new features and fixes in CJ360 with product leadership and the development team • Tested new builds and patches using JIRA before feature releases ### Associate Product Specialist @ TandemSeven, a Genpact company Jan 2017 – Jan 2018 | Greater Boston Area • Implemented customer models in the form of personas, journey maps, roadmaps, and related materials in UX360 in rich narratives and visual maps • Imported customer research and conduct high-level analysis using capabilities in the platform • Participated in customer sessions to guide customers on the best use the platform • Collaborated with the product leadership and development team to contribute to product evolution: created wireframes for new features, updates, and patches, testing new features before releases ### User Experience Researcher @ Fidelity Investments Jan 2016 – Jan 2017 • Designed and administered usability studies on a wide range of Fidelity web-based platforms and applications • Analyzed results and efficiently prepare reports detailing the outcome of usability studies • Presented findings with actionable recommendations to business sponsors and senior management • Led all phases of usability test preparation, including recruiting, scheduling, and test script development • Worked closely with our internal business clients to translate their business requirements into experiences our customers love • Identified and implemented a variety of methods for getting input and feedback from customers, including participatory design methods, interviews, observational studies, online feedback mechanisms, focus groups (in-person and remote), card-sorting exercises, lab usability studies, online usability studies, remote usability studies, and others as appropriate • Conducted user research to determine future directions for Fidelity’s websites and applications, including mobile apps ### Design Researcher @ Panorama Innovation, LLC Jan 2015 – Jan 2017 | Greater Chicago Area • Collected and analyzed user and design insights from direct field research • Planned, organized, and coordinated meetings with team members to discuss progress of projects • Brainstormed solutions collaboratively while individually producing content based on discussions • Constructed and utilized user-centered frameworks within projects • Communicated findings to clients with understandable final deliverables. ### Student Office Assistant @ Career and Co-op Center, School of the Art Institute of Chicago Jan 2012 – Jan 2016 | Chicago, IL - Provide assistance to students, alumni, and faculty through front desk management and administrative support. - Create, edit, and update documents, presentations, posters, and pamphlets using computer various computer software. - Manage and curate the annual Career + Co-op Professional Project Show Exhibition in the SAIC Flaxman Library. ### Student Mentor @ Career and Co-op Center, School of the Art Institute of Chicago Jan 2014 – Jan 2015 | Chicago, IL - Assisted current Freshmen Fellows and faculty to implement Bringing Theory to Practice grant. - Managed and advised Freshmen Fellows in academic and personal development. ### Rotohelper @ Rotofugi Jan 2014 – Jan 2016 | Chicago, IL • Provided assistance to customers through front desk management and sales • Maintained the store front, inventory, and organization of merchandise ### User Interface / User Experience Designer @ Product Development Technologies (PDT) Jan 2015 – Jan 2015 • Refined and finalized visual assets for client's mobile application. • Developed and optimized the user flow, bringing the application from ideation phase to user testing within a few weeks ### 3D Exhibition Design Assistant @ The Field Museum Jan 2015 – Jan 2015 • Assisted the department in production design deliverables for museum exhibitions through field observations and research • Closely collaborated with the team in the creative and design process in ideation, visualization, and presentation materials for previews, reviews, and production documents ### Visual Display Assistant @ Anthropologie Jan 2014 – Jan 2014 | Chicago, IL • Assisted the store’s visual team with the successful implementation of all display elements within the store such as: windows, signage, platforms, and in-store displays • Created seasonal displays for each area of the store in coordination with clothing displays • Crafted and composed displays with a variety of found materials while utilizing material manipulation to create the store’s unique atmosphere ### Designed Objects Assistant @ fferrone design, ltd. Jan 2014 – Jan 2014 | Chicago, IL • Created custom furniture prototype models, 3D renderings, orthographic shop drawings from ideation sketches • Completed product designs from conception to realization in the design industry through design development, branding, and final production ### Advanced Apprentice @ Hat Design, After School Matters Jan 2011 – Jan 2012 | Chicago, IL • Created and designed hats from conception to production by sketching and using millinery techniques • Coordinated a fashion show during the After School Matters Gala that presented our hats to the public • Sold handmade hats at the After School Matters’ Gallery37 store ### Intern @ South-East Asia Center Jan 2010 – Jan 2010 | Chicago, IL • Communicated and helped clients file paperwork for the Winter Energy & Gas Program • Responsible for a range of administrative tasks such as: organizing folders, data input, and contacting clients • Assisted in taking care of children at the center’s Child Daycare • Learned about the historical importance of South-East Asia Center and the residing immigrants ## Education ### Bachelor of Fine Arts (BFA) in Designed Objects School of the Art Institute of Chicago ## Contact & Social - LinkedIn: https://linkedin.com/in/hellenleedesign --- Source: https://flows.cv/hellen JSON Resume: https://flows.cv/hellen/resume.json Last updated: 2026-02-23