# Henry He

> Product-Minded Engineer | Building Scalable Infrastructure

Location: New York, New York, United States
Profile: https://flows.cv/henryhe

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## Work Experience
### Senior Software Engineer @ Braze
Jan 2022 – Present | New York, New York, United States
- Built self-serve email onboarding infrastructure that automated domain provisioning and DNS operations, reducing customer time-to-first-send from 65 days to under 14 days on a platform processing millions of daily messages.

- Scaled infrastructure for Black Friday/Cyber Monday traffic by optimizing Kafka Streams and sink connectors to handle billions of emails during record volume—zero capacity incidents.

- Built the Deliverability Center service to give customers centralized visibility into email health, then transitioned a hackathon prototype into the core product roadmap by defining the architecture and cross-team integration.

- Owned critical infrastructure reliability through consistent on-call rotation and incident response—set up monitoring-as-code standards, reduced alert noise by 80%, and ran post-mortems that improved both system stability and the on-call experience.

- Built integrations for a new high-scale sending partners, expanding delivery capabilities needed to support and land major global enterprise deals.

- Drove strategic alignment across DevOps and Product on high-stakes projects by running kickoffs, maintaining technical documentation, and identifying edge cases that directly influenced product roadmaps and feature designs.

- Mentored engineers and improved code quality by founding an internal SRE book club and leading regular knowledge shares on system reliability and infrastructure performance.

### Software Developer @ HSBC
Jan 2021 – Jan 2022 | Toronto, Ontario, Canada
Fixed income trading software.

### Intermediate Software Engineer @ Wealthsimple
Jan 2020 – Jan 2021 | Toronto, Ontario, Canada
Client experience engineering.

### Software Engineer @ SoundHound Inc.
Jan 2019 – Jan 2020 | Toronto, Canada Area
- Overhauled legacy codebase by migrating to React/Next.js, refactoring routing architecture, adding test coverage, and streamlining deployments to improve maintainability.

- Led development of the new Midomi.com website, working with product and design to deliver on project goals and launch timeline.

- Led development of an internal data labeling tool for AI training, designing and implementing critical features including annotation workflows, quality control mechanisms, and user management—enabling the team to efficiently label datasets at scale.

- Created application demos with product managers to showcase new features and drive stakeholder buy-in.

- Introduced TypeScript and Docker to the web stack, strengthening the CI/CD pipeline and development workflow.

### Web/Mobie Developer @ Devlift Media
Jan 2018 – Jan 2019 | London,Ontario
- Built cross-platform mobile applications for iOS and Android using React Native.

- Developed and maintained a large-scale web application using Angular 6 and RxJS, integrating Firebase and Firestore with cloud functions for backend functionality.

- Reduced boilerplate code significantly by creating a generic code generation solution for RxJS, streamlining development across the codebase.

- Met regularly with clients to gather feedback and iterate on features throughout the development cycle.

### Research Assistant @ Culham Lab
Jan 2018 – Jan 2019 | London, Canada Area
- Conducted honors thesis research on creating a Virtual Reality gaming experiment within an fMRI environment.
- Developed a demo application using Unity3D and Leap Motion, integrating it with the fMRI experiment design protocol.

### Software Developer Intern @ IBM
Jan 2017 – Jan 2018 | Toronto, Canada Area
- Led full-stack development and adopted React and Python for building project and event management web tools.
- Developed front-end components using React/Redux, AngularJS, and Angular2, and built back-end services with Node.js, Express, and CloudantDB.
- Created automated Python scripts to streamline administrative tasks, resulting in significant time savings.
- Provided detailed mentorship to newer team members, enhancing their integration and performance.
Managed and updated the test server daily, ensuring a reliable testing environment for a team of five developers.

### Residence Clerk @ Western University
Jan 2016 – Jan 2017 | London, Canada Area
- Delivered friendly customer service, providing clear answers for inquiries in person and over the phone.

- Followed process and practices as trained, with high attention to details and efficiency.

### Facilitator @ Mystery Escape Rooms
Jan 2015 – Jan 2016 | London, Canada Area
- Consecutively received five-star reviews from customers for delivering friendly and efficient customer service.

- Pitched ideas, designed, built and test new escape game rooms.


## Education
### Bachelor of Science - BS in Computer Science
Western University
Jan 2014 – Jan 2019


## Contact & Social
- LinkedIn: https://linkedin.com/in/henryhehe

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Source: https://flows.cv/henryhe
JSON Resume: https://flows.cv/henryhe/resume.json
Last updated: 2026-03-22