Conducted international UX research and designed for a variety of clients across industries at Accenture. Major roles include UX Designer @Utilities Client; international UX Researcher @High Tech Client; and UX Lead @Airport Client.
UX Designer @Utilities Client in collaboration with Fjord | Apr 2021 - Jun 2021
•Collaborated in Fjord design team to create a foundational strategy for company-wide customer experience initiative; strategy derived from synthesizing 20+ interviews with internal stakeholders and 22 business and residential customers
•Conducted competitive/comparative analysis research with data from 40+ companies
•Collaborated to design three client workshops; created 10 engaging videos of key customer insights
UX Researcher and Program Manager @High Tech Client | Dec 2019 - Apr 2021
•Designed and managed $15,000-$530,000 international UX research studies alongside multidisciplinary high tech client teams to inform and validate product strategy; work spans qualitative and quantitative research, leveraging methodologies like diary studies and surveys
•Created localized mockups for research in collaboration with client product teams
•Focus areas: support expectations and behavior, onboarding, mobile OS
•Countries studied: Japan, India, US, Germany, Vietnam
UX Lead @Airport Client | Nov 2020 - Mar 2021
•Led UX team to design, launch, and analyze multilingual survey of 400+ essential workers and 7 in-depth follow-up interviews
•Leveraged research to inform communication framework in COVID-19 era and beyond
