Founding designer for local startup initiatives, creating designs for mobile and desktop experiences using HCD, service design and lean ux methodologies, using Figma, FigJam, NotionAI.

Design and strategy consultant for local small businesses and women-owned business enterprises, helping with their mobile and web site redesigns based on user research, heuristic evaluations, surveys and testing.

The brainchild of a high schooler, Studysnap is a an AI powered mobile app providing adaptive and personalized learning experiences for students using responsible AI.

My role - provide mobile app UX designs and AI product strategy consultation.

AI product design highlights:

• Ensuring trust and accuracy and trade-offs in user inputs, designing for optimal experiences

• Ethical use of AI in a conversational interface for age-appropriate interactions

• Minimal personal data collection, especially important for applications for minors

• Smart prompting to guide the AI towards providing guided responses focusing on learning than solutions

• Adaptive responses adjusted to individual user's interests and learning techniques

Mobile App design highlights:

• Leveraged insights from initial user research and competitive analysis to design relevant app features

• Simple chat based interface with features like image uploads, document uploads, live photo scanning, free chat to give students maximum agency in how they want guidance

• Iterative feature design with incremental feature additions

• Define brand with colors and typography for an app for kids, focused on reducing eye strain and distractions

• Creation of user flows, information architecture, high level and detailed designs, interactive prototypes as well as light splash animations

My tools:

• Uizard to convert paper sketches to wireframes,

• Adobe Illustrator for logo redesign

• Figma and plugins to create user flows, high level and detailed designs for mobile app, with dev handoff

• Online tools like Material Design, Color Space, and Color Kit to define an accessible color palette

• Jitter and ezgif for animations

What's coming next?

• App is launched and is being updated constantly to get most accurate results

• Usability test planned to make the app more optimal and engaging for students

• Newer interactive features like gamification, badging, streaming responses

Omni-channel Messaging Redesign, with potential 60% messaging traffic for key retail and hospitality clients.

User management tool centralizing access rules for 12-14 products, employing service design methodologies.

As a Senior Interaction Designer, I –

● Designed [24]7 Engagement CloudTM, 247AI’s debut self-service customer

engagement platform, with a potential uniting diverse CX tools like intent

recognition, model building, conversation design and agent optimization,

implementing a scalable design system, with a potential for 60+% conversation automation rates and 20%+ boost in NPS rates and agent productivity

● Designed critical workflows in Conversation Builder (reusable flows, looping,

multi-language support). Conducted market research, feature alignment, user

research, service blueprinting, concept-to-visuals design and testing.

Conversation Builder. Intent Discovery, Omni-channel Messaging, Design Systems