• Led UX for the GCM Bulk Edit Hub, addressing a $557M ROI accuracy gap caused by manual, probabilistic marketing attribution.

• Replaced spreadsheet-heavy workflows with a visual bulk-action workbench, reducing 15-minute manual tasks to under 30 seconds per record.

• Designed high-fidelity mockups and interactive prototypes using Google AI Studio, enabling developers to generate production-ready code directly and accelerate build cycles.

• Created secure bulk-edit and confirmation workflows with real-time guardrails (capacity balancer + audit trail), enabling confident updates across hundreds of records.

• Improved marketer productivity by 10-30× and advanced the platform toward 80% deterministic ROI lineage; partnered with product, finance, and engineering on MVP scope, KPIs, and launch readiness.

• Led UX/Product Design for Cloudx Cost Optimization Reporting Engine (CORE) and cloud analytics dashboards.

• Designed data-driven experiences visualizing multi-cloud spend (AWS, GCP, Azure, Alibaba) and optimization opportunities.

• Conducted research with FinOps and engineering teams to inform UX strategy and prioritization.

• Delivered wireframes, high-fidelity prototypes, and redlines enabling pixel-accurate implementation.

• Designed an AI-powered chatbot experience, improving engagement and operational efficiency.

• Designed UX for SmartCapture AI, an internal marketing automation platform.

• Created an AI-guided experience automating data capture across Drive, Gmail, web, and social channels.

• Improved marketing team productivity by 50%+ by reducing manual data entry and errors.

• Led discovery, prototyping, and visual design in close collaboration with PMs, engineers, and data scientists.

• Designed components, patterns, and documentation for the Salt & Pepper Design System supporting Corporate & Investment Banking products.

• Built scalable dashboard frameworks improving design consistency and reuse.

• Drove adoption through cross-team collaboration and clear design governance.

• Redesigned Cisco.com direct-selling UX for enterprise products including Intersight, ThousandEyes, and AppDynamics.

• Led UX for PX Cloud Compute (CDaaS), improving partner quote-to-order workflows; recognized by senior leadership.

• Designed 30+ end-to-end journey flows across partner and customer commerce experiences.

• Improved subscription renewal and tagging UX for large-scale enterprise initiatives.

• Collaborated with marketing, enterprise architects, and engineering to align strategy and execution.