•Developed and implemented a comprehensive product content strategy and tone of voice for Varo Bank's customer experience, ensuring consistency across all touch points and alignment with business goals and KPIs.
•Collaborated closely with various teams including design, research, compliance, brand, and marketing to deliver a cohesive and customer-focused content experience.
•Sourced and led a team of content designers and copywriters by providing guidance, support, and mentorship.
•Established and advocated best practices for content creation and UX guidelines through the development of a style guide and content pattern library.
•Created and maintained a company-wide content community to foster an environment of continuous learning and growth for all writers at Varo.
•Ran design thinking workshops, UX research, and design sprints to up level design and create user-focused experiences for Varo.