Achievements
・Design end-to-end software solutions for field service and retail customers.
・Identified and evaluated inefficient business practices then recommend alternative business solutions
・Developed design systems and functional specifications for use by the pre-sales team, the marketing team, product managers, designers, and developers
・Designed Localz Partner Portal for the UK client Maternaut, simplifying onboarding and set up of new customers.
・Designed for Localz Collection products to make the in-store click and collect seamless for Woolworth group customers and retail staff, including the attendant app (React Native app), the customer web portal for check-in (Mobile website), and the business dashboard (Responsive website).
・Designed Localz field service product so consumers could receive day of service communications and track the arrival of a field service technician. This includes the customer web portal (Mobile website), the technician app (React Native app), and the business dashboard (Responsive website) for UK clients such as British Gas, HSS hire, Safelite, and RAC.
User Experience Design
・Collaborated with product managers in gathering product requirements
・Planned and ran user testings and workshops
・Identified and evaluated user journeys and user requirements.
・Illustrated design ideas into wireframe and process flows
・Created both functional and appealing features that address clients’ needs and help the company to grow its customer base
User Interface Design
・Designed graphics user interface and elements (UI kits) for website and iOS, Android applications
・Developed UI mockups and prototypes that clearly illustrate how software function and look like
・Defined design systems which use to communicate with front-end engineers
・Supported team with reference design patterns and designing assets (UI kits) for developers
・Worked closely with React and React Native development team
