# Hua Chin > Product Designer at NEXT Insurance Location: San Francisco Bay Area, United States Profile: https://flows.cv/huachin I craft user-centered experiences that simplify complex tasks and delight users. https://www.huachin.space/ ## Work Experience ### Senior Product Designer @ Next Insurance Jan 2021 – Present | San Francisco Bay Area • Developing and launched the company's first GenAI chatbot, significantly improving customer support efficiency. • Redesigning the post-purchase experience, empowering users with self-service options and reducing support inquiries. • Initiating new design pattern discussions, developing and updating components for the design system to ensure consistent and high-quality experiences across the product ecosystem. • Leading the visioning and design of a unified customer portal, successfully navigating ambiguity and delivering a clear roadmap and strategy for combining two distinct platforms by utilizing a design sprint process, conducting user research, and collaborating closely with stakeholders. • Creating an internal tool for the claims team, replacing a 3rd party SaaS solution and streamlining operations. • Conducting user research (interviews, usability testing) to identify pain points and inform design decisions. • Mentoring junior designers, supporting them in delivering high-quality projects from concept to launch. ### UI/UX Designer @ Way Jan 2018 – Jan 2021 | San Francisco Bay Area • Redesiged the app onboarding process to increase the completion rate by simplifying navigation and improving UI elements. • Redesigned the website home page to reduce the bounce rate and communicate the brand values to users. • Conceptualized, defined, and designed a new marketplace platform by understanding the user needs, ideation, creating the user flows, and prototyping. • Made design decisions based on analytic data to increase user engagement. • Shipped products in close collaboration with the product managers, engineers, and marketing team. • Created detailed mockups for the responsive website (desktop, tablet, and mobile views) and mobile app. • Supported the marketing team with graphic design and advertisement materials. ### UI/UX Designer Intern @ Do Good Points Jan 2018 – Jan 2019 | San Francisco Bay Area • Designed the user flow for the minimum viable product (MVP). • Creatied the user interfaces of the landing page and main page for an incentive marketing platform. • Collaborated with the founders and developers to deliver the feasible design that meets the business goal. ### Designer @ Loggerhead Tools Jan 2018 – Jan 2018 | Greater Chicago Area • Designed the next-generation Bionic Wrench and Bionic Grip. • Created CAD models and prototypes in collaboration with the 3D printing vendor. • Conducted patent search to understand the patent landscape. ### Research Assistant @ Northwestern University Jan 2018 – Jan 2018 | Greater Chicago Area •Identified patent numbers for the collected barb wires. • Organized identified barb wires and created a handbook for reference purpose. ### Design Engineer Intern @ D-Rev Jan 2017 – Jan 2017 | San Francisco Bay Area • Conducted interviews and user testing with patients and prosthetists to identify user needs. • Brainstormed engineering solutions and built prototypes to improve the usability of prosthesis knee. ### Teaching Assistant @ Northwestern University Jan 2017 – Jan 2017 | Greater Chicago Area • Teaching Assistant for "Intellectual Property and Innovation: Innovation & Invention." ### Design Medical Engineer @ SHL Group (Scandinavian Health Limited) Jan 2013 – Jan 2016 | Taoyuan, Taiwan • Improved the user experience of an on-market auto injector by mechanism design and design of experiments. • Ensured the medical regulation compliance of the product in the U.S. and E.U. by conducting tolerance and finite element analysis. • Improved the manufacturability of an on-market auto injector by mechanism design. • Facilitated Creative Problem Solving workshops to help generate new mechanism ideas and improved the administration process for internal department. ### Event Assistant @ NTU Center for the Arts Jan 2012 – Jan 2013 | Taipei City, Taiwan • Organized and executed a performance program with more than 2000 audience. ## Education ### Master’s Degree in Engineering Design and Innovation Northwestern University Jan 2016 – Jan 2017 ### Bachelor of Engineering (BEng) in Mechanical Engineering National Taiwan University Jan 2009 – Jan 2013 ## Contact & Social - LinkedIn: https://linkedin.com/in/hua-chin-79437263 - Portfolio: https://www.huachin.space/ --- Source: https://flows.cv/huachin JSON Resume: https://flows.cv/huachin/resume.json Last updated: 2026-03-25