•Built and optimized voice-first generative AI agents for healthcare, addressing use cases such as post-discharge follow-ups, screening outreach, scheduling, billing explanations, and chronic-care check-ins.
•Contributed to development of Polaris 3.0, a 4.2T-parameter LLM constellation of 22 models, improving clinical accuracy to 99.38%.
•Integrated agent workflows with major EMR systems (Epic, Cerner, Salesforce, Athena), enabling seamless provider and payor adoption.
•Supported launch of the AI Agent App Store, enabling licensed clinicians to design and monetize safe, specialty-specific healthcare agents.
•Enhanced patient experience with multilingual agents, including bilingual deployments such as WellSpan’s Ana for Spanish-speaking CRC screening outreach.
•Collaborated on safety pipelines using automated evals and 6,000+ clinician reviewers across 307K+ simulated calls, ensuring zero severe-harm errors.
•Delivered measurable patient engagement outcomes: 89.3% connect rate, 96.5% call completion, and satisfaction score improvement from 8.72 → 8.95/10.
