Engineering leader for the Automation Org, where I led the creation of Intercom's flagship products Fin (ml-powered agent to resolve support conversations without human involvement) and Workflows (Intercom's no-code engine to create chat bots and automate customer support tasks such as triaging and conversation routing).

Leading the development of an Integrated Care Management System across Web, Android and iOS platforms.

Built and led the engineering team from 0 to around 10 people and from MVP to millions of care interactions recorded per month and profitability.