# Hugo Ribeira

> Software Engineer @ Meta

Location: London, England, United Kingdom
Profile: https://flows.cv/hugoribeira

Started programming at the age 10, broke every toy in a 2 km radius. 

Built intocross.com from the ground up, now serving a few thousand paragliding pilots. I'm passionate about all things software with a more current interest in web development.

Driven by the possibility of writing a few lines of code used by a billion people, I'm currently working with TDD on Ruby on Rails, Node and Angular. I'm used to taking projects from idea to deploy to client feedback and back.

I'm a software engineer at heart with a special interest in business oriented development.

## Work Experience
### Software Engineer @ Meta
Jan 2024 – Present

### Principal Software Engineer @ Intercom
Jan 2021 – Jan 2023 | London, England, United Kingdom
Engineering leader for the Automation Org, where I led the creation of Intercom's flagship products Fin (ml-powered agent to resolve support conversations without human involvement) and Workflows (Intercom's no-code engine to create chat bots and automate customer support tasks such as triaging and conversation routing).

### Staff Software Engineer @ Intercom
Jan 2020 – Jan 2021 | London, England, United Kingdom

### Senior Software Engineer @ Intercom
Jan 2018 – Jan 2020

### Head of Software Development @ Nourish Care Systems
Jan 2015 – Jan 2018 | Bournemouth, Reino Unido
Leading the development of an Integrated Care Management System across Web, Android and iOS platforms.

Built and led the engineering team from 0 to around 10 people and from MVP to millions of care interactions recorded per month and profitability.

### Software Engineer @ Nourish Care Systems
Jan 2014 – Jan 2015 | Coimbra
Competences: Ruby, Ruby on Rails, Python, Machine Learning, Sensors, Web APIs, Docker, Ansible

### Founder & Jack of All Trades @ IntoCross
Jan 2013 – Jan 2015 | Coimbra
Building a Paragliding Competition/Social Network platform serving a couple thousand paraglider pilots.

### Chief Executive and Technology Officer @ jeknowledge
Jan 2013 – Jan 2014
Company management and strategy.

Responsible for the Technology Department.

### Senior Developer @ jeknowledge
Jan 2012 – Jan 2013
Software and Hardware Developer.

Computer Vision, Robotics, Linux and Windows Software.

Arduino, Raspberry Pi, Kinect, C++, C, OpenCV, Python and Django.

### Full-stack engineer @ Whitesmith
Jan 2013 – Jan 2013
Design and implementation of a telemetrics system from sketch.

Integration of this system with a web based app.

Telemetrics, Electronics, Python, Ruby on Rails

### Biomedical Researcher @ Active Space Technologies
Jan 2012 – Jan 2013
Biological signal based control systems.

### Software Developer @ AIBILI-Association for Biomedical Research and Innovation on Light and Image
Jan 2012 – Jan 2012
Software development and optimization. Parallel computing using multiple CPUs and GPUs.

SVM and support routines parallelization in C++ and Matlab.

### Organizador Co-Fundador @ MF24
Jan 2011 – Jan 2011 | Coimbra
Co-organizer of the first mf24 event in Portugal.

(Entrepreneurship and Self-Branding event)


## Education
### Mestrado Integrado em Engenharia Biomédica in Engenharia Biomédica
Universidade de Coimbra

### Escola Secundária José Falcão


## Contact & Social
- LinkedIn: https://linkedin.com/in/hugo-ribeira-53629545
- Website: https://hugoribeira.com

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Source: https://flows.cv/hugoribeira
JSON Resume: https://flows.cv/hugoribeira/resume.json
Last updated: 2026-04-05