∙Redesign of patient onboarding and provider workflows, increasing completion rates by 37%

∙Conducted usability testing & stakeholder interviews to guide design decisions

∙Partnered with engineering on feasibility, reducing design-to-dev churn

∙Led QA via Linear, cutting reported user errors by 20%

Zell Lab for Technologies + MovementX

∙Built a provider-facing design system, improving developer efficiency by 60%

∙Conducted 13+ interviews to inform responsive redesigns for scalability

∙ Facilitated our team’s work and brainstorming and data analysis interpretation sessions, oversaw progress, and communication with client, Washtenaw County.

∙ Led usability testing with 11 users to assess barriers and pain points on Washtenaw Rain Garden website, affecting 1,000+ rain gardeners

∙ Conducted affinity analysis to translate data into insights and presented the final report of key insights and actionable recommendations to stakeholders

∙Designed job application history features used by 350M+ users globally

∙Improved clarity with redesigned status emails, applied to 27% of job listings