I work with businesses to improve their applications.

Project: UI/UX QA for Major Furniture Retailer

▪Conducted heuristic evaluations to identify usability issues and ensure alignment with design specifications.

▪Partnered with developers to prioritize and resolve UI inconsistencies, bugs, and user pain points.

▪Verified fixes and ensured alignment with UX best practices before deployment.

▪Presented updates to client stakeholders

Customization and implementation of NetSuite software, resulting in streamlined business processes and improved efficiency.

• Collaborated with clients to gather requirements and create detailed documentation for ERP projects.

• Led development teams in implementing and customizing NetSuite solutions to meet client needs.

• Achieved successful ERP implementations for Fortune 500 companies, contributing to improved business efficiency and client satisfaction.

Project: CPQ System Implementation for large LATAM Construction Rental Client

Role: Implementation Lead

▪Enhanced operational efficiency by automating workflows with a CPQ system, improving order processing speed and accuracy by 30%.

▪Created detailed user flows, wireframes, and acceptance criteria to ensure seamless integration of new features.

▪Collaborated with a 5-person offshore team using Agile methodologies to deliver a scalable and user-friendly solution.

Project: Internal E-Commerce Platform for 500+ Franchisees

▪Decreased time to place an order by approximately 80%, by creating an internal ecommerce site, replacing the need for phone orders and enhancing franchisee autonomy

▪ Managed a 3-person offshore developer team, to ensure timely development of features

Long-Term Contract through Capgemini

Fleet Security Team

▪Reduced each user’s daily research time by over 95%, by redesigning an email alert system to alert users with timely and actionable information, resulting in increased productivity and workflow efficiency

▪Prioritized the roadmap and determined KPIs, user stories and acceptance criteria

▪Conducted user research to uncover pain points and developed user personas to guide feature design.

▪Facilitated usability testing with Figma prototypes to validate design decisions and iterate on feedback.

▪Maintained and enhanced the application’s design system, ensuring a cohesive and scalable user interface.

Led sales and development for an in-restaurant advertising network that enabled customers to scan QR codes for interactive promotions and discounts. Restaurants earned revenue for each completed ad experience.

• Built and pitched a pilot network to over 100 restaurants across Manhattan and Brooklyn

• Executed in-store promotions in restaurants, cafes, and delis to drive customer engagement

• Achieved up to 20% interaction rate by optimizing signage and training staff to promote the experience

• Increased ad completion rates from 68% to 84% through targeted in-restaurant user research and design iteration

Ultimately sunset project after feedback from restaurants that the, on average, $.55 payout wasn't enough to justify extra steps in their process. I may come back to this with another model in the future.

Supported an online self-service platform for estate and trust creation by designing and improving core product features.

Collaborated with cross-functional teams to enhance user flows and clarify complex financial concepts through modern UI design.

Designed new modules including a subscription pricing page, partnership landing pages, and a trust optimization dashboard to guide users through setup and management.

• Created method to dispute 100% of Delivery Service Provider refunds for restaurants, allowing them to recover up to 70% of profits lost to fraudulent or incorrect customer refunds

• Performed market research to determine ICP and connect with 30+ off premise delivery managers in restaurant chains varying from 5 to 700+ locations

• Sunset project when larger companies began offering the service for free

I founded a software development company that built mobile and web apps using cloud based services in AWS for early-stage startups.

▪Helped 3 businesses establish their market presence by spearheading the design process for 4 minimum viable products and 2 full mobile and web apps, leading to them gaining their first 100+ users

▪Streamlined development and improved productivity by implementing agile methodologies

▪Achieved a high client satisfaction rate and successful project outcomes, by regularly engaging with stakeholders to gather requirements, providing project updates, and ensuring alignment with business goals

▪ Designed mockups, prototypes, and component libraries. Developed component

libraries in React and React Native.

Mallard Bay is a hunting and fishing experience booking app. I was brought on as a

contract hire to redesign a prototype of the mobile app’s interface.

• Presented design to stakeholders and C-level team

• Overhauled the visual design and information architecture

• Enhanced visual design and integrated Mallard Bay’s brand

• Performed competitive research to pull inspiration from similar apps to create a

familiar and modern interface

• Design of various websites and graphics.

• Assisting in the state & federal contract business development.

• Coordination of the creation of responses to state and federal government RFPs while adhering to strict deadlines.

• Created or modified existing graphics to add to proposal with Illustrator and Photoshop.

• Assembled proposals within InDesign once all team members provided their information and ensured all of the requirements set forth in the RFP were met.

Compiling, sorting, and pre-editing of footage, syncing audio to video, and performing any extra duties as requested, such as photograph research and power point template editing.

Video production, CxC website graphic creation, restructuring of CxC department website (through use of OmniUpdate) , and event photography.

Coordinating production and meeting schedules.

Video production, event photography, and motion graphic production while having to work under branding constraints and strict schedules.

Assisting graduate students with projects, entering data into spreadsheets, and any other duties as requested by supervising professor.