# Ian B.

> Staff Software Engineer at Twilio

Location: Seattle, Washington, United States
Profile: https://flows.cv/ianb

## Work Experience
### Staff Software Engineer @ Twilio
Jan 2024 – Present
Innovative and results-driven software engineer with a proven ability to design, build, and scale complex systems. Experienced in leading cross-functional initiatives, driving operational reliability, and fostering team growth. Passionate about solving challenging technical problems and empowering teams to succeed.

Key Strengths & Achievements:
	•	System Design & Architecture:
Designed and architected end-to-end systems with a focus on operational reliability — including monitoring, performance, capacity planning, security, and disaster response.
	•	Technical Leadership:
Served as a Subject Matter Expert across multiple domains, driving improvements in critical systems and providing guidance to peers and leadership teams.
	•	Problem Solving & Innovation:
Quickly adapted to new challenges and technologies, balancing immediate solutions with long-term scalability. Evaluated and implemented new tools and processes to improve system reliability and efficiency.
	•	Cross-Functional Collaboration:
Worked closely with product, operations, and engineering teams to align priorities, streamline workflows, and deliver impactful solutions. Built strong working relationships across teams and organizations.
	•	Knowledge Sharing & Mentorship:
Created knowledge base articles, documentation, and training resources to support team onboarding and ongoing success. Mentored junior engineers, supporting their growth into leadership roles.
	•	Full-Stack Proficiency:
Experienced across a broad range of technologies, from frontend to backend to infrastructure, and adept at navigating different frameworks, languages, and databases.
	•	Team Growth & Inclusion:
Led by example to foster an inclusive team culture where all voices are heard. Proactively resolved challenges and helped build a collaborative, high-performing engineering environment.

### Senior Software Engineer @ Twilio
Jan 2022 – Present
- Led the design, development and successful delivery line porting API's
- Mentored 3 new engineers in the Porting domain, facilitating their successful onboarding and integration into the team
- Actively contributed to team growth and knowledge sharing, writing comprehensive documentation and leading bi-weekly pair programming sessions.

- Performed technical lead role for the 10DLC compliance project, managing a team of 4 engineers and defining a 6-month strategic roadmap
- Implemented high-quality, scalable solutions ahead of schedule, consistently exceeding project delivery expectations.
- Demonstrated rapid learning and mastery in new technical domains

### Software Engineer @ Twilio
Jan 2022 – Jan 2022 | United States
- Supporting Zipwhip merger and EOL
- Reintegrating Zipwhip systems for Twilio use cases
- Scaling systems to handle throughput thousands of times larger than originally intended
- Working with industry leaders to support application to person (A2P) messaging requirements as they are defined

### Software Engineer @ Zipwhip
Jan 2019 – Jan 2022 | Greater Seattle Area
- Full stack software engineer working in Java and React
- Built out multiple core features end to end
- Mentored junior developers

### Jr. Frontend Engineer @ Zipwhip
Jan 2018 – Jan 2019
-Build out customer self sign up service from the ground up (React)
-Built multiple internal account management tools
-Built out frontend test framework
-Fixed bugs for the user web application

### SDET @ Zipwhip
Jan 2017 – Jan 2018 | Greater Seattle Area
-Built out integration testing frameworks from the ground up (mobile and web applications)
-Developed robust front end tests (Selenium)
-Updated an API test framework (TestNG)
-Designed/documented test cases
-Ran a daily triage meeting
-Assured quality control

### API Support Engineer @ Zipwhip
Jan 2017 – Jan 2017 | Greater Seattle Area
-Provided technical support for clients
-Built specialized API solutions
-Investigated/resolved bugs in API
-Wrote detailed API documentation

### Full Stack Web Developer @ Self Employed
Jan 2016 – Jan 2019
-Created a user friendly gift suggestion website
-Built a database of products
-Developed an algorithm to match gift suggestions to their recipient
-Optimized website speed and SEO
-Supported dynamic screen sizes
-Thousands of gifts sold

### Web Application Developer @ Whatcom County Green Party
Jan 2016 – Jan 2017
-Built an online voter managment application
-Developed dynamic voter data import
-Integrated search and analysis tools
-Created tools for optimal canvassing/phonebanking
-Provided voter mapping/directions

### Software Developer @ Western Washington University
Jan 2015 – Jan 2016 | Western Washington University
Marine Technology Club:
-Developed software to control a remotely operated vehicle
-Integrated serial communication with microcontrollers
-Provided GUI for users


## Education
### Bachelor’s Degree in Computer Science
Western Washington University
Jan 2013 – Jan 2017


## Contact & Social
- LinkedIn: https://linkedin.com/in/ianthebarbour

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Source: https://flows.cv/ianb
JSON Resume: https://flows.cv/ianb/resume.json
Last updated: 2026-03-22