# Ian Craig

> Product Designer | SaaS, AI | B2B, B2C

Location: San Francisco, California, United States
Profile: https://flows.cv/iancraig

## Work Experience
### Product Designer @ Spectora Home Inspection Software
Jan 2024 – Present

### Product Designer @ IC Design
Jan 2019 – Present
- Developed comprehensive product strategies for various clients, including Constellation Brands, REDoc, 3D Room Space Inc, Classic Football Shirts, and a cryptocurrency wallet.

- Generated innovative product concepts, rapidly building prototypes to efficiently validate ideas and facilitate stakeholder collaboration.

- Produced high-fidelity designs that translated abstract concepts into visually compelling interfaces, enhancing user experiences.

- Conducted thorough UX research to gain valuable insights into user behavior, pain points, and preferences to inform design decisions.

### Sr. Product Designer @ PagerDuty
Jan 2022 – Jan 2023

### Product Designer @ Retailsphere
Jan 2020 – Jan 2022
- Research, design, & prototype features for the Retailsphere platform.

- Led multiple product iterations from concept to completion: Deals pipeline, Cadences, & Custom reporting

- Increase user engagement by 3 times.

### Product Designer @ Bolster
Jan 2021 – Jan 2022
- Helped the product team create a standardized design system for the Bolster platform.

- Conceptualized user flows and designed the entire mobile app.

- Check-ins with the engineers to make sure the designs were implemented properly into the app.

### Business Operations Analyst @ Vivid Seats
Jan 2016 – Jan 2018
Vivid Seats is a secondary online ticket marketplace. I worked with their UX team and call center to figure out why customers were calling in as well as build out weekly reports.  

- Analyzed past call data and built performance and financial reports to assess team’s service levels, drop rates, orders placed, and weekly revenue. 

- Created and managed quantitative surveys to better understand what issues customers were having when they were purchasing tickets. 

- Presented this information to the UX team, executives and upper management within the organization so they could make improvements to the call center. Reduced the number of customer calls by 20%

### Account Manager @ Vivid Seats
Jan 2015 – Jan 2016
- Managed corporate clientele, providing excellent customer service and using empathy to build trust. 

- Mentored junior sales employees within the company to help develop their communication and listening skills.

### Group Ticket Sales Representative @ Chicago Fire Soccer Club
Jan 2014 – Jan 2015
- Presented advertising material, including group packages, on-field experiences, hospitality spaces, and suite rentals to new and existing group clients in the non-profit space. 

- Conducted domain research to identify untapped markets to bring in new business for the club.

### Inside Sales Representative @ San Jose Earthquakes Soccer
Jan 2013 – Jan 2014
- Solicited season ticket, group tickets, and premium tickets via phone and email. 

- Coordinated stadium tours and spoke to potential clients about there overall experience when attending a game. 

- Developed strong product knowledge and listened carefully to customer needs to deliver quality customer service.

### Merchandise Intern @ San Jose Earthquakes Soccer
Jan 2013 – Jan 2013
- Managed merchandise inventory for the San Jose Earthquakes. 

- Wrote reports based on the amount of merchandise sold at each game and analyzed buying trends. 

- I built customer relationships by creating a positive in-store experience and through customer outreach.


## Education
### UX Design
Designation

### Bachelor of Science (BS) in Business Management
Menlo College


## Contact & Social
- LinkedIn: https://linkedin.com/in/ianbcraig
- Website: https://ianbcraig.framer.website/

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Source: https://flows.cv/iancraig
JSON Resume: https://flows.cv/iancraig/resume.json
Last updated: 2026-04-05