User-centered qualitative research and design

Designer on NestUX with a focus on distributed and ambient computing, connected devices, smart home controls and home automations.

Created system that enabled third party enterprises to register their IoT devices with the Google Home ecosystem, create routines and take advantage of Android, Google assistant and the Google Home app.

Lead Designer on the Growth, Core and Discovery Teams

Transformed the main screen of both iOS and Android mobile applications

Navigation: +6% feature usage beyond the dashboard, +17% feature usage beyond credit, revenue positive, significant lifts for specific verticals. Ran multiple experiments in production to help define company direction.

Overview: +5.8% increase in RpU, +3.1% organic SDU lift, +1.7% increase in weekly retention, 11.2 million people interacted with new surface. Stood up new platform that transformed the main view of the app.

Led initiatives and advocated for explorations on Critical User Journeys and User Personas as it related to existing ethnographic studies on Enthusiasts, socialized within the broader Design, Engineering and Product Teams

Introduced and socialized concept of pivotal pathways and product levers in an effort to better understand overarching performance metrics and the definition of success

Introduced Product Brief, created Design Team Office Hours, performed audit of Design Team work streams projected versus actual work for Q1 2018

Task analysis of Critical User Journeys. User Story Mapping for new initiatives. Mentored other Design Team members. Helped shape new design culture and integrations to reduce randomization.

Redesigned and updated new brand assets for iOS/Android apps including Get Started screen, app icons, notifications icons, widgets and other assets during New For Our Time campaign

Designed Explorations for Flipboard Tech, a future version of the product geared towards tech insiders

Built prototypes for usability tests. Created test plan and screeners for Usertesting.com. Ran multiple usability tests to validate product ideas for specific initiatives.

Ran four usability tests for Android Bottom Navigation with new and existing users in comparison to current navigation. Synthesized test results and socialized with the larger Product and Engineering Teams.

Audited all accept and invite flows for iOS, Android and the Web in authenticated and unauthenticated states with the app and without the app

Led affinity mapping design exercise for Deferred Account Onboarding with project managers and designers

Worked closely with project managers, engineers and stakeholders to implement Today in Technology across iOS, Android and the Web

Designed Influencer Corner for Wired Magazine and Editor Nick Thompson for the Web and iOS. Designed Group Magazine flows, redesigned Create Magazine and Invite Others flows.

Flipboard Bookmarklet and share extension

Designer within Cloud UX, Google Cloud Platform. Worked alongside project managers and engineers on an application performance management tool for on-call cloud engineers. Created storyboards exploring user journeys in the cloud alerting and monitoring use case.

Helped shape the user experience of the Cloud Console mobile app Android/iOS. Product design for Error Reporting, Permissions, Trace, Billing, Logs, Incidents, Alerts and other features. Explored future versions of DevOps tooling for GCP. Designed charts and other data visualizations to inform SREs, cloud engineers and engineers working within an on-call triage environment.

Worked on an internal issue tracking mobile application for all of Google. Proposed redesign of an existing app with improved navigation. Collaborated with UX Engineer to deliver an APK for usability tests.

Created on device prototypes, low fidelity and high fidelity designs, helped run cafe studies, participated in usability test and helped synthesize findings with user researchers

Received peer bonus from fellow designer in Mountain View, CA during UXU 2016 for volunteering at a Pixate prototyping workshop

Received peer bonuses from Engineering Lead and Project Manager in Kirkland, WA during an all day Cloud Next session, helped the team to define their roadmap

Proposed future component set and design language for Cloud Next mobile app

Worked with the Keep Team to explore solutions to context switching and grouping of notes