• Advised early-stage teams on product direction, workflows, and system design to improve clarity and reduce friction

• Built and tested AI-assisted concepts, including a real-time communication tool to support autistic people

• Explored ways to connect data, tools, and workflows to support better decision-making and reduce manual effort

Vendor Direct

• Led the design of Vendor Direct, improving how businesses send and process virtual card payments across a multi-step workflow

• Found where payments became unclear after they were sent, and introduced clearer states and visibility so people could understand what was happening and what to do next

• Worked across product, engineering, and operations to align how payments moved through the system, reducing support requests

International Payments

• Led international payments work focused on setting up vendors and sending payments across 130+ countries

• Simplified complex, country-specific requirements into a clearer, step-by-step experience so vendors could complete setup with fewer errors

• Worked with product, engineering, and business partners to ensure workflows held up across different countries, payment types, and compliance constraints

• Focused on making cross-border payments easier to understand for both the sender and the receiver

Own Your Inventory (OYI)

• Led the redesign of a mobile inventory tool used by associates and managers across stores

• Brought together workflows that were previously spread across multiple systems, reducing the need to switch between tools

• Made it easier for teams to see inventory and act on what needed to be done each day

Sam’s Garage (Tire & Battery Center)

• Led the design of a tablet-based tool to replace a manual, multi-step process for ordering tires and serving members

• Simplified how associates find products, check availability, and complete orders, reducing time spent per transaction

• Worked closely with store associates to understand how the process actually worked in practice and where it broke down

Digital Commerce Platform (MyMATRIXX GUI)

• Led the design of a web-based platform used by telecom teams to configure products, pricing, and billing workflows

• Replaced a manual, code-heavy setup process with a more structured interface, making it easier to create and manage complex configurations

• Worked closely with product, engineering, and sales to understand how the system was used in practice and where it broke down

• Established the initial design approach and patterns as the first designer on the team

White-Label Mobile SDK

• Designed a mobile experience from the ground up that telecom partners could customize and launch under their own brand

• Defined the UI, IA, and end-to-end flows used by sales teams to demonstrate the product to prospective partners

• Focused on Android experiences to establish the core patterns and flows, which were then adapted for iOS to meet tight timelines

• Simplified how users view plans, manage usage, and make changes, reducing reliance on customer support

• Worked across internal and distributed engineering teams to ensure the experience held up across different partner implementations and markets

• Helped shape how the mobile layer connected to a shared API and SDK, supporting a flexible platform across use cases