# Irene C.

> Product Designer

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/irenec

Hi! I’m Irene — a product designer passionate about crafting stories and experiences that inspire delight and amplify human connection.

irenechen.co

## Work Experience
### Product Designer @ LeoVegas Group
Jan 2025 – Present

### Product Designer @ Workrise
Jan 2022 – Jan 2023
• Led end-to-end design and strategy for Service Locations, a 0 → 1 feature connecting vendors with clients in a two-sided job marketplace; resulted in 70% adoption, with 340+ vendors adding 2K+ service locations in the first 6 months after launch
• Redesigned vendor onboarding experience, increasing completion to 87.1% among active vendors; resulted in 83% vendor satisfaction and 6x faster onboarding
• Redesigned company profile, increasing completion to 68.6% among active vendors
• Collaborated with product managers, engineers, and business partners to define roadmap and product requirements for vendors

### Product Designer @ Extra Card
Jan 2022 – Jan 2022 | Los Angeles, California, United States
• Led end-to-end design and strategy for debit card vertical at series B fintech startup, increasing MAU by +96% and 45 day retention by +14%; resulted in 300k+ active users and 4.6 stars (9.4K+ ratings) on the App Store
• Responsible for debit cardholder experience, key features included home, transactions, subscriptions, debit card management, onboarding, and profile
• Introduced new onboarding experience to increase DAU and D14 spending among new and legacy users
• Established and implemented comprehensive mobile design system, improving design consistency and development efficiency

### Product Designer @ UNICEF
Jan 2021 – Jan 2022 | Develop for Good
• Designed web and mobile application aimed at connecting youth in low- and middle-income countries with mental health services

### Emerging Products @ Paramount
Jan 2021 – Jan 2021 | Los Angeles, California, United States
• Designed inaugural fantasy league experience for Season 37 of MTV’s The Challenge, resulting in 5K+ sign ups
• Designed Discover Mode for Comedy Central Stand-Up Alexa skill, a 0 → 1 feature aimed at enabling fans to discover new content
• Designed interactive experiences to support new and existing IP, including SpongeBob SquarePants and South Park

### Product Designer @ World Health Organization
Jan 2021 – Jan 2021 | Develop for Good
• Led end-to-end design for mobile application aimed at helping staff and administrators at health care facilities in low- and middle-income countries track water, sanitation, and hygiene (WASH) and improve quality of care
• Conducted user research, including surveys, 1:1 interviews, focus groups, and usability testing, with 39 users from 7 different countries 
• Created offline-first design solutions to accommodate limited connectivity

### UX Researcher @ UC Santa Barbara
Jan 2019 – Jan 2021
Research presented at ACM CHI 2021 (Conference on Human Factors in Computing Systems)

• Irene Chen, Jennifer L. Gibbs and Junchao Lin. 2021. Understanding and Designing for Disaster Preparation on Social Media. In CHI Conference on Human Factors in Computing Systems Extended Abstracts (CHI '21 Extended Abstracts), May 08-13, 2021, Yokohama, Japan. ACM, New York, NY, USA, 9 Pages. https://doi.org/10.1145/3411763.3451604

### UX Designer @ Elevated Third
Jan 2021 – Jan 2021
• Designed website for telecom company, resulting in +61% increase in demo signups, +14% increase in talk-to-sales contact forms, and +60% increase in users via organic search

### Product Designer @ Environmental Defense Fund
Jan 2020 – Jan 2021 | Develop for Good
• Designed web application aimed at empowering at-risk communities to track and report pollution and environmental hazards

### Design & Media @ SAP
Jan 2020 – Jan 2020 | Remote
• Designed integrated order management platform, driving process improvements that saved ~16,000 hours annually and increased productivity by +2% for CSRs and buyers

### UX Designer @ Human-Computer Interaction Institute - Carnegie Mellon University - School of Computer Science
Jan 2020 – Jan 2020 | Remote
• Led design of web application for collaborative password management between romantic couples
• Facilitated user interviews and usability testing sessions to investigate how romantic couples share accounts and manage privacy boundaries
• Analyzed participant data to identify patterns in shared account usage
• Received $6,400 grant from National Science Foundation’s Research Experiences for Undergraduates (REU)

### Content Marketing Specialist @ Cisco
Jan 2019 – Jan 2019 | Channel Impact
• Interviewed clients and authored case studies about customer success stories with Cisco Webex

### Lead Ambassador @ Adobe
Jan 2018 – Jan 2018 | Creative Club Network
• 1 of 2 students selected to lead inaugural Adobe Live workshop at Adobe HQ in San Francisco
• Drove 200+ trial downloads of Adobe Creative Cloud, surpassing goal by 33% and ranking in top 0.01% of universities


## Education
### Bachelor of Arts - BA in Communication
UC Santa Barbara


## Contact & Social
- LinkedIn: https://linkedin.com/in/ireneschen
- Portfolio: https://www.irenechen.co

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Source: https://flows.cv/irenec
JSON Resume: https://flows.cv/irenec/resume.json
Last updated: 2026-04-13