# Iris Ebert > Senior Product Designer, Conversational AI at Gorgias Location: New York, New York, United States Profile: https://flows.cv/irisebert Product Designer with a background visual design and digital media. Currently focused on evolving customer support with automation and AI. Core competencies UX/UI Design | Visual Design | Branding | User Research | Persona Development | Journey Mapping | Wireframing | Prototyping | User Testing | Remote Usability Testing | Information Architecture | Design System Management | Web Design | Webflow Development | Basic HTML/CSS | DSLR Photography | Videography | Video Editing | CMS Digital tools Figma | Adobe CC | Weblow Contact: irisvebert@gmail.com ## Work Experience ### Senior Product Designer, Conversational AI - AI Agent team @ Gorgias Jan 2024 – Present | New York, New York, United States ### Product Designer, Automation @ Gorgias Jan 2022 – Present | New York, New York, United States Gorgias provides an integrated helpdesk for e-commerce brands, making it easy to deliver personalized support and automation across multiple channels. Connect all your business and social apps, and turn customer support into a revenue generating activity! We currently serve over 8,000 businesses including Timbuk2, Steve Madden and MVMT. ### Freelance Designer & Photographer @ Iris Ebert Design & Photography Jan 2018 – Jan 2022 - Offered multidisciplinary design services including branding, communications design, web design and UX/UI design for a variety of businesses, entrepreneurs, and organizations. - Provided photography services including professional portraits, event coverage, and documentary-style photography and video production for non-profit organizations. ### Product Designer @ RecSpot Jan 2021 – Jan 2022 | New York, New York, United States - Works with product manager to compose and iterate screens and flows for the flagship social recommendation mobile app launching this fall. - Collaborates with visual designer to build web-based user and administrator portals to complement mobile experience, upload content and connect third party applications (Netflix). ### Product Designer @ Cortina Jan 2021 – Jan 2022 | New York, New York, United States - Collaborates directly with the startup’s CEO and Head of Engineering as lead and solo designer to ship v1 of Cortina, a desktop Saas platform that allows brands to build their own eCommerce marketplaces. - Developed branding and Material-UI design system in Figma, and continues to manage and expand product design patterns. - Reduces complex problems through user interviews to define product needs and opportunities. - Designs and iterates on user flows, prototypes and high-fidelity visuals. - Annotates designs and works closely with engineering to build out platform modules and continuously improve on designs as new requirements are defined. ### Digital Design Consultant @ Scholastic Book Fairs Jan 2021 – Jan 2021 - Supported design and production of interactive book fair web guides using Google Sites for virtual book fairs and safe in-person fairs. - Designed, produced and tested over 24 marketing emails for schools and parents across the US in collaboration with digital marketing & sales. - Designed high-level presentations, Google ads & social graphics (@scholasticbookfairs) in line with seasonal branding style guides. ### Web Design & UX Consultant @ Sage Digi Jan 2020 – Jan 2021 - Established logo and branding style guide for digital marketing agency. Led the website redesign to grow business beyond its current referral network and increase inbound lead generation. - Conducted competitive analysis and user interviews to inform the design of low-fidelity prototypes in Adobe XD. - Conducted remote usability testing to iterate and improve on design before building in Wordpress. - Maintains website and implements content and design updates informed by Google Analytics and ongoing user feedback. ### Communications & Design Consultant @ With My Own Two Hands Foundation Jan 2020 – Jan 2020 - Optimized the organization’s website through improving user flows and seamlessly integrating a fundraising platform to improve the visitor and donor experience. - Conducted 1-on-1 interviews with staff, board members and supporters to inform and establish the organization’s first communications strategy. - Wrote and designed over 15 email newsletters and 40 social posts. - Led three successful digital fundraising campaigns and the first Instagram campaign, engaging 18 influencers and raising over $7k. - Conducted over a dozen interviews and shot over 500 photos in Kenya for social content. - Oversaw logistics and production of the annual documentary in Kenya, raising over $100k at the 2020 fundraiser, the cornerstone of the 2021 operating budget. ### Communications & Design Consultant @ UN-Habitat (United Nations Human Settlements Programme) Jan 2019 – Jan 2020 | Barcelona, Catalonia, Spain - Led the website redesign for the Global Alliance for Urban Crises, a community of practice of over 97 entities, focused on responding to humanitarian crises in urban settings. - Conducted interviews with key stakeholders, developed sitemap, wireframes, and delivered high-fidelity mockups to developer to build the new site: urbancrises.org. - Oversaw two interns and guided creative for social media and communications design for the program’s website and social channels. ### Emergency Unit Manager of Digital Communication and Design @ International Rescue Committee Jan 2016 – Jan 2018 | New York, New York, United States - Collaborated regularly with the intranet design steering group and IT as the organization built and transitioned to a new internal intranet for over 4,000 staff. - Designed the department's internal intranet site, improving visibility and access to information and resources for staff located across 15 countries. - Designed over 26 email newsletters shared with over 2,000 staff, over 30 high-level presentations for leadership, as well as publications, maps, infographics and branded merchandise. - Gathered interviews and photo content in crisis zones in Bangladesh and Colombia, landing media hits in Al Jazeera and Fast & Company. - Participated in research sessions and UX Design workshops to redesign an innovative mobile app for Syrian refugees in Jordan, and assisted video production to document the process for Google Design’s “Centered” video series. ### Media and Communication Management Intern, Urban Resilience Hub @ UN-Habitat (United Nations Human Settlements Programme) Jan 2016 – Jan 2016 | Barcelona, Catalonia, Spain - Designed brochures, roll-ups, and social graphics for Barcelona Resilience Week 2016, a conference which hosted 372 participants, 101 speakers, and representatives from 41 cities. - Conducted over a dozen interviews throughout the event and produced 4 short social videos. ### Interactive Production Intern @ Crispin Porter Bogusky Jan 2015 – Jan 2015 | Boulder, Colorado, United States - Learned the end-to-end production process, coordinating with clients, external vendors and in-house designers and developers to build and launch digital campaigns, interactive websites, banner ads, and social content. - Worked on major client accounts including Domino’s Pizza, Infiniti, and Fruit of the Loom. ## Education ### Bachelor of Science (BS) in Bachelor of Arts (BA), Sociology, Broadcast Production, Certificate in Technology and Media Art: Design University of Colorado Boulder ### Electronic Media Study Abroad Program Ludwig-Maximilians-Universität München ## Contact & Social - LinkedIn: https://linkedin.com/in/irisebert - Portfolio: https://www.irisebert.design/ --- Source: https://flows.cv/irisebert JSON Resume: https://flows.cv/irisebert/resume.json Last updated: 2026-03-29