# Isabel (Jiang) Chen

> Design @ Zoom | Ex-Hubspot | UW MS HCDE

Location: Seattle, Washington, United States
Profile: https://flows.cv/isabeljiangchen

Currently designing the AI Expert Assist and AI Companion features for Zoom's Contact Center product. 

Previously, I've worked on developer tooling and e-commerce for Zoom's App Marketplace and worked within the aviation and construction software industries. 

Feel free to reach me at isabelkjiang@gmail.com.

## Work Experience
### Senior Product Designer II @ Zoom
Jan 2025 – Present
Agent & supervisor experiences for Zoom Contact Center

### Senior Product Designer @ HubSpot
Jan 2025 – Jan 2025
Content Hub | Editors

### Senior Product Designer @ Zoom
Jan 2023 – Jan 2025
Zoom Contact Center, AI Expert Assist & AI Companion, Email
AI features for agents & supervisors ✨

### Senior Product Designer @ Zoom
Jan 2022 – Jan 2023
Apps & Marketplace
Developer tooling, Admin app management, and App Monetization

### Product Designer @ Zoom
Jan 2021 – Jan 2022
Apps & Marketplace

### UX Lead @ FlightAware
Jan 2021 – Jan 2021 | Houston, Texas, United States
Designer for all web & mobile products in development

### UX/UI Designer @ FlightAware
Jan 2020 – Jan 2021 | Houston, Texas, United States
Led research, design & testing for iOS & Android experience

### User Experience (UX) Intern @ HCSS
Jan 2019 – Jan 2020 | Sugar Land, Texas

### Undergraduate Human Factors Researcher @ Rice University
Jan 2019 – Jan 2020 | Houston, Texas Area
Proposed experimental design and modifications as lead UX researcher for investigating human countability in hand-counting election ballots within the Kortum Lab for Rice's Human Factors department.

### Graphic & Web Designer @ Rice University
Jan 2019 – Jan 2020 | Houston, Texas Area

### UX, Marketing & Customer Success Intern @ ScalaMed
Jan 2019 – Jan 2019 | Houston, Texas Area
Conducted in-person user testing and usability assessments with patients in clinic upon launch of beta prescription app, utilizing blockchain technology.

### UX & Data Visualization Intern @ eBay
Jan 2018 – Jan 2018 | San Francisco Bay Area

### Extern @ eBay
Jan 2018 – Jan 2018 | San Francisco Bay Area

### Research Assistant @ T-SCAN Lab
Jan 2017 – Jan 2018 | Houston, Texas Area

### Lab Assistant @ Rice University
Jan 2016 – Jan 2017 | Houston, Texas Area

### Bioengineering Intern @ Caltech
Jan 2015 – Jan 2015 | Pasadena, CA
Pierce Bioengineering Lab


## Education
### Master of Science - MS in Human Centered Design and Engineering
University of Washington

### Bachelor of Arts - BA in Cognitive Science and Psychology
Rice University


## Contact & Social
- LinkedIn: https://linkedin.com/in/isabeljiang
- Website: https://isabeljiang.com

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Source: https://flows.cv/isabeljiangchen
JSON Resume: https://flows.cv/isabeljiangchen/resume.json
Last updated: 2026-02-23