# Isabel Perdomo-Thrupp > Program & Design Operations Manager | Building Systems That Let Teams Do Their Best Work | Google Fi · VW · Gap Inc Location: San Francisco Bay Area, United States Profile: https://flows.cv/isabelperdomothrupp I'm currently seeking a full-time role in a human-centered environment — one where creativity, collaboration, and operational clarity come together to support meaningful work. My background blends design, retail, and technology, and at my core, I'm a creative with a natural talent for organization, orchestration, and strategic alignment. With 10+ years of experience bridging design, product, and operations across global brands including Google, Volkswagen, and Gap Inc., I'm known for harmonizing creative and technical teams, simplifying complexity, and building processes that help people feel supported, connected, and empowered to do their best work. My time at Volkswagen Group of America was pivotal: I built trusted partnerships with Audi and Porsche leadership to bring HMI and AI-driven concepts out of innovation labs and toward real market pathways. That experience shaped my ability to influence without authority, unite cross-continental teams, and turn ambiguous ideas into strategic, user-centered solutions. Joining Google Fi as a contract UX Program Manager was a deliberate step to deepen my experience in large-scale tech environments. There, I've supported UX and cross-functional governance, sharpened launch operations, and strengthened my adaptability within fast-paced digital ecosystems. Earlier in my career at Gap Inc., I directed national and global store rollout programs, coordinating cross-functional teams across four continents to deliver consistent brand experiences at scale. Whether through RACI models, journey mapping, or global workshop facilitation, I bring clarity, alignment, and humanity to the teams I support. Colleagues describe me as dependable, collaborative, and forward-thinking. Above all, I'm passionate about environments where people feel seen, creativity thrives, and operational excellence elevates the work — not the other way around. ## Work Experience ### UX Program Manager for Google Fi @ BayOne Solutions Jan 2025 – Present | Mountain View, CA In this role, I support the UX and product teams at Google Fi by helping bring clarity, structure, and momentum to a wide range of projects. Much of my work involves navigating ambiguity, aligning partners, and making sure designers, researchers, and product teams have the space and information they need to do their best work. I’ve built feedback loops, clearer decision-making rituals, and lightweight operational systems that help cross-functional teams stay connected, especially when requirements shift or timelines move. Along the way, I’ve used AI-assisted tools to make work more visible and to support leadership in understanding risks and opportunities early. What I’m most proud of is the way this role strengthened my ability to listen deeply, communicate clearly, and bring people together—skills I’m excited to carry into my next full-time home in a more human-centered environment. ### Yoga Instructor @ Soluna Yoga Jan 2026 – Present | San Francisco, California, United States Leading weekly Yoga en Español community classes and joining the studio teaching staff for Tuesday/Thursday early morning Power Flow. ### Project Manager - Strategic Programs @ Volkswagen Group of America Innovation and Engineering Center California (IECC) Jan 2024 – Jan 2025 | Belmont, CA In this role, I helped bring early-stage digital experience concepts into real conversations around roadmap and market potential. I worked closely with Audi and Porsche partners, building the relationships and operational structure needed for our innovation team at IECC to influence upstream decisions. Across multiple workstreams—including automaker apps, native systems, and AI-powered experiences—I supported teams through ambiguity, shifting priorities, and technical complexity. I coordinated cross-functional groups (Product, UX, Engineering, Research) to keep vision and execution connected, while ensuring that customer insights remained at the center of our decisions. A big part of my impact was in storytelling and leadership alignment: preparing and delivering executive presentations that clarified value, framed risks, and helped stakeholders understand the path from concept → pilot → roadmap. Highlights Helped move key digital experience concepts closer to roadmap consideration through cross-team alignment and customer insight integration. Built relationships with Audi and Porsche teams that allowed our prototypes to be taken seriously at the global level. Navigated ambiguity across evolving AI initiatives, translating technical exploration into user-centered opportunities. Led sprint planning, readiness reviews, and milestone tracking to ensure progress across three major innovation streams. Delivered executive-facing narratives that strengthened buy-in and strategic clarity. ### Project and Design Operations Manager - UX Design & Concepts @ Volkswagen Group of America Innovation and Engineering Center California (IECC) Jan 2022 – Jan 2024 | Belmont, California, United States I joined IECC to build structure in a space that had very little. This was a newly formed role, which meant I had to define operating rhythms, collaboration models, and processes from scratch while supporting a design-led innovation team working on future digital experiences. I partnered with global teams across the U.S., Germany, and China to coordinate workshops, align expectations, and ensure customer journeys and insights guided our early concepts. I also helped manage the foundational UX work for the Scout Motors revival, creating alignment across global stakeholders during a period of rapid growth. This role strengthened my belief in human-centered operations—the kind that clarify roles, build trust, and allow creativity and innovation to thrive. Highlights Built operational systems that improved collaboration and clarified ownership across three continents. Program-managed early UX development for the Scout Motors revival, grounding decisions in customer journeys and brand research. Facilitated strategic workshops that brought together cross-cultural teams to align on opportunity areas. Delivered presentations and materials used to secure leadership support, strategy alignment, and budget approval. Navigated ambiguity daily, shaping a role that did not previously exist and creating structure where the team needed it most. ### Interior Operations Program Manager @ Studio VARA Jan 2020 – Jan 2022 | San Francisco, California, United States At Studio VARA, I stepped into a newly created role and helped bring structure, clarity, and healthier working rhythms to an architecture and interiors studio navigating growth and the uncertainty of the COVID era. My goal was simple: create an environment where talented designers could focus on creative excellence while feeling supported, informed, and empowered. I introduced new operational systems, clarified ownership across teams, and built tools that made decision-making, planning, and communication easier for everyone. This work not only improved efficiency and profitability—it created a calmer, more connected environment where people could truly do their best work. Highlights Designed and implemented a firm-wide COVID Communication Protocol Matrix, increasing team efficiency and engagement by more than 25%. Introduced a Responsibility Assignment Matrix (RACI), improving role clarity, reducing friction, and strengthening employee retention. Developed a Project Work Plan Template that increased project profitability by 25%+ while supporting clearer scoping and expectations. Managed budget breakdowns, contract proposals, and delivery to ensure operational and financial alignment across teams. Led the full transition to Asana as the firm’s project management tool—creating workflows, rituals, and templates that improved collaboration and predictability. Navigated a newly defined role with ambiguity, building processes and human-centered systems the studio still relies on today. ### Program Manager Visual Operations and Design Engineering @ Gap Inc. Jan 2017 – Jan 2020 | San Francisco Bay Area This role was the heart of my time at Gap Inc. — where I partnered closely with Visual Merchandising, Sourcing, Store Ops, and Design Engineering to bring store environments to life in ways that supported both creativity and operational ease for teams. I focused on improving fixtures, operational workflows, and customer-facing environments across the fleet, always grounding decisions in store realities and user experience. Highlights: Managed the design, prototyping, and delivery of Athleta’s Burlingame Vintage furniture package, validating a new, more affordable vendor without compromising brand quality. Led a $2M global rollout across 175 stores that improved store capacity and contributed to a 15% sales lift, creating estimates, securing budgets, and aligning fixture maps across teams. Introduced and led the Furniture Replacement Ordering (ROR) system, increasing efficiency and reducing replacement costs by 50%. Partnered with Sourcing to roll out durable fitting room closures across the entire 175-store fleet, delivering a 35% cost savings and a better customer experience. Strengthened cross-functional communication by building clear, store-friendly tools that supported consistent execution. ### Project Manager Visual Operations @ Gap Inc. Jan 2016 – Jan 2017 | San Francisco Bay Area In this role, I supported store experience and fixture strategy across Gap Outlet stores in North America, Japan, China, the UK, and the EU. My work focused on making sure every store — regardless of region — had the tools and fixtures needed to support brand expression, productivity, and customer flow. Highlights: Forecasted budgets and coordinated fixture rollouts for new stores, remodels, and seasonal updates. Managed fixture inventory and vendor coordination to ensure cost alignment and timely delivery. Served as the point of contact for store teams seeking fixture support, helping them maintain consistent environments while adapting to regional needs. ### Sr. Visual Design Coordinator @ Gap Inc. Jan 2013 – Jan 2016 | San Francisco Bay Area This role grounded me in the fundamentals of store experience. I learned how design, operations, and merchandising come together to shape the customer journey — and how clarity, planning, and thoughtful execution make a meaningful difference in daily store life. Highlights: Managed the furniture ordering system supporting 250 stores, creating clear communications and instructions for Visual Operations. Led the proposal, design, prototyping, and global rollout of a flexible tiered table across North America, China, and Japan — helping stores adjust capacity without empty or overcrowded spaces. Partnered with store and HQ teams to ensure new fixtures solved real operational challenges and supported better merchandising flow. ### Project Manager - Design Associate @ Colour Studio, Inc. Jan 2012 – Jan 2013 Supported architectural color strategy and project coordination for commercial clients. Managed contractor teams, created design submittal packages, and ensured accurate, timely production. ### Designer - Product Developer @ Michelle Kaufmann Designs Jan 2007 – Jan 2008 Contributed to sustainable residential design projects, including concept development, materials coordination, and documentation for public exhibitions and permit submissions. ## Education ### Project Management Professional Certificate University of California, Irvine Division of Continuing Education ### Master of Arts in Product Design San Francisco State University ### Bachelor of Arts in Design in Interior Architecture University of California, Davis ### Associate of Arts in Interior Architecture City College of San Francisco ### Architecture Pontificia Universidad Javeriana ### RYT 200 Yoga Teacher Training in Health and Physical Education/Fitness Yoga Garden ## Contact & Social - LinkedIn: https://linkedin.com/in/isabelperdomo --- Source: https://flows.cv/isabelperdomothrupp JSON Resume: https://flows.cv/isabelperdomothrupp/resume.json Last updated: 2026-04-13