# Ishan Tickoo > Sr Application Engineer | Building Scalable Enterprise Applications | AI Workflows & Cloud Solutions Location: San Francisco Bay Area, United States Profile: https://flows.cv/ishantickoo I build production-grade applications and AI-driven workflows delivering scalable web and mobile solutions. Worked for Accellor, a digital transformation and AI services company helping enterprises modernize on Salesforce and Microsoft Dynamics—where I've driven 90% improvements in user experience and 80% reduction in operational overhead. What I Build: - Enterprise Software: Full-stack applications using modern JavaScript frameworks, Lightning Web Components, and Apex—delivering secure, production-ready code with comprehensive test coverage. - AI Workflows: Agentforce automations with custom prompt templates and Agent Studio policies that consume Data Cloud insights to trigger intelligent campaign workflows. - Scalable Systems: End-to-end solutions from backend architecture and API integrations to responsive mobile interfaces. I leverage AI assistants (Claude Code, Cline) to accelerate development while maintaining clean code, reliability, and scalability. Background: MS in Computer Science from NYU (GPA: 3.74) | Salesforce Certified AI Specialist, AI Associate, Platform Developer I, Administrator Tech Stack: Python, Apex, JavaScript, LWC, Flask, SQL, Salesforce, React.js, CI/CD, Agile Methodologies, API integrations, AWS(Familiar) Happy to connect with engineers, builders, and teams shipping AI-powered products. ## Work Experience ### Senior Application Engineer @ Oracle Jan 2026 – Present | San Francisco Bay Area ### Senior Software Engineer @ Accellor Jan 2025 – Jan 2026 | San Francisco Bay Area ### Associate, Cloud Applications - (Software Engineer) @ Accellor Jan 2021 – Jan 2025 | San Francisco Bay Area Accellor is a digital transformation and AI services company that helps enterprises modernize on cloud platforms like Salesforce and Microsoft Dynamics to improve operations and customer experience. Developed end-to-end software solutions for web and mobile applications using modern JavaScript frameworks resulting in 90% improvement in Field Inventory views across multiple surfaces. Created architecture and design artifacts for complex Salesforce applications while maintaining design constraints. Built AgentForce automation using custom prompt templates and Agent Studio policies to shape LLM behavior, consuming Data Cloud and Salesforce data to generate insights and trigger campaign workflows through Flows and Apex. Integrated third-party APIs to enhance system capabilities and deliver effective solutions for complex technical issues. Automated business logic using dynamic flows and workflows, proactively identifying patterns to drive system improvements. Developed responsive mobile application reducing operational support for Inventory Transfer by 80%. Implemented Salesforce Health Cloud solutions for Intelligent Sales models, optimizing Surgical Visits, Cycle Count, and Inventory Movement processes for operational efficiency. Implemented Salesforce Health Cloud workflows including patient-to-lead conversion, Care Plans, and Integrated Care Management, demonstrating proficiency in Salesforce Health Cloud features. Wrote production-ready Apex with 100% code coverage, building thorough test classes to ensure stability and reliability. Collaborated with cross-functional agile teams to gather requirements, analyze data sets, and deliver CRM solutions aligned with business objectives. ### Decision Support Group Analyst @ New York University Jan 2020 – Jan 2021 Analyzing reports that are generated for the Decision Support Group Finance and Analytics at New York University to find patterns and performing data visualizations on them using Tableau. Communicating with clients to resolve issues and forwards requests to the designated person. ### Full Stack Engineering Intern @ STEM-Away Jan 2020 – Jan 2020 | Santa Clara County, California, United States Lead a team of 11 Full Stack interns and oversaw project design, architecture, and planning by organizing weekly scrum meetings. Developed a custom Discourse Theme for the STEM-Away website using HTML, SCSS, and JavaScript (Ember.js). ### Machine Learning Intern @ STEM-Away Jan 2020 – Jan 2020 | Santa Clara County, California, United States Constructed a topic recommendation system using the BERT classification model in NLP for the STEM-Away website. Achieved 97% accuracy in forum classification by implementing a multi-label forum classifier using Tf-Idf embeddings and a Linear SVC model in NLP. Successfully completed auxiliary deliverable in the form of a web scraper in Python to collect the data necessary for these products. ### Web Development Intern @ REV Tech Jan 2020 – Jan 2020 | Lakewood, Washington, United States • Improved the RevTech website by redesigning it using Adobe XD. • Built a wireframe for Change Management using Adobe XD and then created a SharePoint on it for the T-Mobile team. • Performed code testing and debugging. ### Data Science Intern @ Center for Research, Innovation and Entrepreneurship, MIET Jan 2017 – Jan 2017 | Jammu, Jammu and Kashmir (state) Performed data cleansing operations on a dataset of student information. Created a module for predicting the placement of students in a college based on certain predictors using R and python. Worked with libraries in python like Pandas, NumPy, seaborn and Scikit-learn and R libraries like Dplyr, Knitr, Mlr, and ggplot2. Designed data visualization charts to display the placement prediction of students using Highcharts. dentified the probability of a student getting placed using a linear regression model. Wrote a technical report on Autonomic Systems. ## Education ### Master of Science - MS in Computer Science New York University ### Bachelor of Engineering - BE in Computer Engineering Model Institute of Engineering and Technology ## Contact & Social - LinkedIn: https://linkedin.com/in/ishan-tickoo-104750aa --- Source: https://flows.cv/ishantickoo JSON Resume: https://flows.cv/ishantickoo/resume.json Last updated: 2026-03-31