• Supported an end-to-end strategy to pivot to a usage based pricing model

• Collaborated with Product and Revenue Operations teams to define competitive pricing models based on existing customer usage data

• Created an internal web application to support the CPQ (Configure, Price, Quote) flow for Revenue Operations team with the new pricing model

• Architected an end-to-end data pipeline to integrate customer usage data to entitlements and provide full visibility into billing history

• Implemented automated overage notifications to enable Customer Success and Sales teams to pursue upsells and early renewals

• ---------------------

Tools & Technologies: Vue.js, JavaScript, TypeScript, Firebase, Cloud Firestore, Cloud Functions, Google BigQuery, SQL, Segment, Salesforce, Slack, Stitch, SendGrid, Google Data Studio

• Designed and implemented comprehensive product analytics strategy to enable Go-To-Market organization to increase revenue strategically.

• Created a multi-touch attribution model by integrating with data from Salesforce and Marketo to enable the Marketing team to run effective campaigns and for Sales to pursue qualified leads.

• Created a suite of business intelligence tools by integrating with Segment, BigQuery, Salesforce, and Slack to enable Customer Success and Sales organizations to have full visibility into account health.

• Set the foundation for the professional services practice by creating the industry's first OpenTelemetry consulting offering to enable prospects and customers to implement OpenTelemetry instrumentation and strategy to achieve their observability goals.

• Created an open-source API cookbook for customers to self-serve and extend product use-cases.

• ---------------------

Tools & Technologies: Segment, Salesforce, Marketo, Google BigQuery, SQL, Google Data Studio, Golang, JavaScript, Node.js, Vue.js, OpenTelemetry, Grafana, MongoDB