# Ishmeet Grewal > Engineer at Sierra Location: San Francisco, California, United States Profile: https://flows.cv/ishmeetgrewal Full stack software engineer with product management experience, focused on building AI agents to accelerate value driven product growth. ## Work Experience ### Engineer @ Sierra Jan 2023 – Present ### Enterprise Architect @ ServiceNow Jan 2023 – Jan 2023 | San Francisco, California, United States ### Product Manager @ Lightstep Jan 2021 – Jan 2022 | San Francisco, California, United States ### Data Architect @ Lightstep Jan 2021 – Jan 2021 | San Francisco, California, United States • Supported an end-to-end strategy to pivot to a usage based pricing model • Collaborated with Product and Revenue Operations teams to define competitive pricing models based on existing customer usage data • Created an internal web application to support the CPQ (Configure, Price, Quote) flow for Revenue Operations team with the new pricing model • Architected an end-to-end data pipeline to integrate customer usage data to entitlements and provide full visibility into billing history • Implemented automated overage notifications to enable Customer Success and Sales teams to pursue upsells and early renewals ---------------------- Tools & Technologies: Vue.js, JavaScript, TypeScript, Firebase, Cloud Firestore, Cloud Functions, Google BigQuery, SQL, Segment, Salesforce, Slack, Stitch, SendGrid, Google Data Studio ### Senior Solutions Architect @ Lightstep Jan 2020 – Jan 2021 | San Francisco, California, United States • Designed and implemented comprehensive product analytics strategy to enable Go-To-Market organization to increase revenue strategically. • Created a multi-touch attribution model by integrating with data from Salesforce and Marketo to enable the Marketing team to run effective campaigns and for Sales to pursue qualified leads. • Created a suite of business intelligence tools by integrating with Segment, BigQuery, Salesforce, and Slack to enable Customer Success and Sales organizations to have full visibility into account health. • Set the foundation for the professional services practice by creating the industry's first OpenTelemetry consulting offering to enable prospects and customers to implement OpenTelemetry instrumentation and strategy to achieve their observability goals. • Created an open-source API cookbook for customers to self-serve and extend product use-cases. ---------------------- Tools & Technologies: Segment, Salesforce, Marketo, Google BigQuery, SQL, Google Data Studio, Golang, JavaScript, Node.js, Vue.js, OpenTelemetry, Grafana, MongoDB ### Solutions Architect @ Lightstep Jan 2019 – Jan 2020 | San Francisco, California, United States I partner with Customers, Sales, and Engineering teams to craft scalable and flexible full context observability solutions that provide complete visibility across microservices, monoliths, and everything in between. • Provide technical guidance to existing customers on product deployment and configuration • Deliver technical instrumentation and product trainings for Lightstep and OpenTracing in Java, Python, JavaScript, C++, and PHP • Scope, design, and implement bespoke technical solutions to integrate Lightstep into customer workflows • Create Business Intelligence dashboards with high fidelity customer analytics to enable Customer Success and Sales teams to expand engagement with key strategic customers ---------------------- Tools & Technologies: Segment, Google BigQuery, SQL, Google Data Studio, Golang, JavaScript, Python, C++, Envoy ### Accenture Labs - Associate Principal @ Accenture Jan 2018 – Jan 2019 | San Francisco Bay Area ### Accenture Labs - Technology R&D Specialist @ Accenture Jan 2017 – Jan 2018 | San Francisco Bay Area ### Accenture Labs - Senior Research Analyst @ Accenture Jan 2016 – Jan 2017 | San Francisco Bay Area - Lead developer responsible for developing a comprehensive strategy for Automated Analytics at Scale for large enterprises. - Designed a full stack technical architecture for automating analytical model lifecycle management and led development from prototype to production resulting in client win of $24M. - Presented a strategy for Model Management at Scale at peer reviewed conferences (Strata San Jose, Strata Singapore) and supported various client facing applicability conversations and pilots. ### Trip Leader / Clinics Instructor / Climbing Instructor @ The Ohio State University Jan 2015 – Jan 2016 | Outdoor Adventure Center - Responsible for planning, coordinating, and leading outdoor adventure trips that teach technical outdoor skills and build community while facilitating transference - Foster constructive group dynamics and facilitate experiential educational activities including hiking, kayaking, backpacking, conservation, and community service - Instruct clinics to teach technical skills in a controlled environment. Clinics include rolling a kayak, rappelling, etc. - Belay indoor climbing wall patrons and teach rock climbing skills to beginner climbers ### Technology Analyst Program (TAP) Intern @ JPMorgan Chase & Co. Jan 2015 – Jan 2015 • Developed mobile-web applications for Chase Digital using in-house JavaScript frameworks. • Focused on Business Process Improvement Initiatives with a global team of fellow interns as part of the Global Enterprise Technology (GET) Immersion program. ### Information Technology Leadership Program Intern @ GE Aviation Jan 2014 – Jan 2014 • Redesigned internal support websites using modern technologies to make them more user friendly and accessible • Gained experience with the Product Lifecycle Management (PLM) process • Worked to deliver a report creation functionality for a PLM tool according to business requirements ### IT Major Projects Intern @ Marathon Petroleum Company Jan 2014 – Jan 2014 | Findlay, OH • Worked to Extract, Transform, and Load (ETL) legacy data into SAP using SAP Business Objects Data Services tool • Supported the Vendor and Material Master Data team with monitoring and maintaining Data Quality Standards using SAP Information Steward tool • Served as the Media and Communications Director of the Intern/Co-op Advisory Board ### Orientation Leader @ The Ohio State University Jan 2013 – Jan 2014 | Office of International Affairs - Acquainted new students with campus services and university policies and procedures - Organized student immigration documents and participated in cultural adaptation sessions ### Customer Service Representative @ LAZ Parking Jan 2012 – Jan 2013 Under the direction of the customer service manager, provided excellent customer service, answered all inbound calls, helped resolve inquires, complaints, etc, in a positive manner by troubleshooting, and completed all reports required. ### Assistant Manager @ Subway Jan 2008 – Jan 2011 • Managed two restaurants, transmitted reports of sales every week, ordered delivery every week, updated store decals and promotions, handled cash transactions and deposited money at the bank. • Coordinated Employees, trained new employees, resolved conflicts among employees and created work schedules. ### Paper Carrier @ Town Crier Jan 2007 – Jan 2008 Obtained my first job delivering the local newspaper within a month of immigrating to the United States. ## Education ### Bachelor's degree in Computer Science and Engineering The Ohio State University ### Valedictorian in Honors Diploma Canfield High School ### Carnegie Mellon University ## Contact & Social - LinkedIn: https://linkedin.com/in/ishmeetgrewal - Portfolio: http://www.ishmeetgrewal.com --- Source: https://flows.cv/ishmeetgrewal JSON Resume: https://flows.cv/ishmeetgrewal/resume.json Last updated: 2026-04-11