Helped scale an early-stage startup into a multi-million-dollar company

Played a key role in developing an AI Voice Agent that reduces manual workload through automated ticket handling and real-time transcription of conversations

Contributed to the development of Magic AI features, enhancing ticket auto-categorization and prioritization, improving MSP efficiency and reducing ticket resolution time by 78%

Migrated core features to GraphQL and real‑time events, improving performance and user experience for 30000+ users, resulting in 5x faster response time and 19minutes saved per ticket request

Improved web and desktop app performance by 35% using memoization techniques in React and features of Electron builder

Implemented shell and PowerShell scripts to automate the deployment of macOS and Windows applications for thousands of users

Provided on‑call support, managing and resolving critical incidents to ensure minimal downtime and maintain system reliability

Collaborated in a Micro Frontend ecosystem, crafting reusable ReactJS components across diverse MF apps

Led the role of ”Security Support Champion” collaborating with multiple teams, identifying and fixing 9 high‑risk libraries flagged by ”Synk” security platform

Conducted over 25 Technical Interviews for new joiners

Fixed jest coverage reports in gitlab pipelines which improved code review processes and overall unit testing coverage

Implemented A/B tests and Google Analytics events to improve business CTR and AOV using Optimizely

Achieved 70% coverage for Unit and Integration testing which reduced bugs by 30% as reported by Jira

Optimized media storage service by implementing compression techniques, reducing the load on server’s memory from 8GB to 4GB

Participated in design reviews with peers and stakeholders to decide amongst available technologies

Migrated legacy eCommerce project from JQuery to modern SPA using TypeScript, ReactJS and NextJS

Used SSR and SSG features of NextJS to optimize performance, caching, and improve SEO

Optimized CI/CD pipelines using caching and parallel runs which accelerated the overall running time of a pipeline from 8 to 2 minutes

Refactored a web app from class-based to functional components, boosting development quality and app performance by 15%

Developed 20+ reusable React components, improving UI consistency across 3 projects and cutting development time by 15%