# Ivonne Ramirez > Senior UX Designer @ United Airlines | MA Location: San Jose, California, United States Profile: https://flows.cv/ivonneramirez Ivonne Ramirez is a Senior UX Designer based in San Jose, CA, and is a key member of the Core UX Team at United Airlines, focusing on their customer-facing mobile app. Before joining United Airlines, Ivonne was an Experience Designer at Publicis Sapient, where she contributed to the McDonald's account. As part of the Power of 1 organization within Publicis Groupe, she collaborated with a dynamic team of visual designers, art directors, copywriters, engineers, and project managers to deliver tailored solutions for McDonald's. Prior to her role at Publicis Sapient, Ivonne gained valuable experience with the Apple Maps team as a Product Designer. During her 7-month career experience, she supported the team with bug notation and led a confidential solo project. This experience deepened her understanding of adapting design processes to different team environments and navigating the strategic planning of a major company like Apple. Ivonne is always eager to connect and discuss design or collaborate, so feel free to reach out! ## Work Experience ### Senior UX Designer @ United Airlines Jan 2024 – Present | Chicago, Illinois, United States ### Senior UX Designer @ United Airlines Jan 2023 – Jan 2024 ### Experience Designer, L1 @ Publicis Sapient Jan 2022 – Jan 2023 Working in a collaborative team to re-design features within the mobile app. Utilizing competitive analysis and data analytics to communicate reasoning behind design decisions. Conceptualize user journeys and how it can meet client goals, but still design an inclusive and accessible experience. Presenting various design options to the client to pose conversation on what works successfully and discover where there still are opportunities. Develop interactive prototypes for presenting and testing purposes, the prototypes helps us and the client see the product in a real-world scenario. For prototyping, we used Figma and/or Proto.io. ### Junior Experience Designer @ Publicis Sapient Jan 2021 – Jan 2022 Work closely with a variety of clients to think through a problem. Design workshops and capture ideas that would develop into a solution. Design high-fidelity prototypes for mobile and desktop and bring them to client and internal team for review and feedback. Conceptualize user journeys and how it can meet client goals, but still design an inclusive and accessible experience. ### Product Designer, Career Experience @ Apple Jan 2021 – Jan 2021 • Working in a cross-functional team in developing research insights and testing data-driven tools. • Running scenarios to test assumptions with engineering and other product designers. • Designing a high-fidelity prototype and presenting weekly updates to my team for feedback and improvements. ### Genius Administrator @ Apple Jan 2018 – Jan 2021 | Lincoln Park, Chicago • Manages and oversees all operational activities in the Genius Room. • Manages customer pick up process for all completed repairs, including identifying, verifying and preparing. • Works with Inventory Control to manage and track service repair inventory. ### Specialist @ Apple Jan 2017 – Jan 2018 | Lincoln Park • Creates energy and excitement around Apple products with features and benefits. • Provides solutions and gets products into customers’ hands. • Always curious, stays on top of news about products and initiatives. ### Graduate Research Assistant @ DePaul University's Technology for Social Good Research and Design Lab Jan 2020 – Jan 2021 Conducting qualitative and quantitative research capturing feedback and developing insights on how families impact while participating in our learning ecosystem. Designing high-fidelity prototype enabling parents to view their child’s progress in STEAM activities. ### Documentation Researcher @ Digital Youth Network Jan 2020 – Jan 2020 • Conducted ethnographic research during live camp sessions, which resulted in field notes and analytical memos. • Met weekly with leadership and documentation teams to present research findings and reflections from users ### Undergraduate Research Assistant @ DePaul University's Technology for Social Good Research and Design Lab Jan 2019 – Jan 2020 | Chicago, Illinois • Design and prototype applications using tools, such as Adobe Creative Suite. The application allows parents to see their child’s progress in STEM activities. • Conduct field research to gain data and feedback on our application from parents and students. The data and feedback is used to improve our application. • Design collaborative workshops for focus groups to get qualitative data from our users. Use the data gained from our workshops to narrow down design ideations and possibly develop new ideas. ### Web Designer @ The Coalition for Immigrant Mental Health Jan 2019 – Jan 2020 • Work with various content management systems; such as WordPress and Squarespace to develop a easy to use website for the client. • Conduct user research to understand our audience and what they are looking for as a resource. • Organize and reevaluate the content currently on the site to ensure it is up to date and clear to understand for the users. ### UX Research Intern @ Nousot Jan 2018 – Jan 2018 • Develop a user-friendly scorecard demonstrating the clients data results. • Conduct User Interface interviews with clients. • Brainstorm ideas on how our algorithm will benefit our clients and other prospects. ### Intern @ WisdomGroup Jan 2016 – Jan 2016 • Developed ChicagoRuby.com, in order for members to find information about the events. • Planned conferences, such as WindyCityRails, to ensure attendees are content. • Designed promotional advertisements, in further exposer of the conferences and meetups. ## Education ### Masters of Art in Experience Design DePaul University Jarvis College of Computing and Digital Media ### Bachelor’s Degree in User Experience Design DePaul University Jarvis College of Computing and Digital Media ## Contact & Social - LinkedIn: https://linkedin.com/in/ivonneux - Portfolio: https://ivonneux.com --- Source: https://flows.cv/ivonneramirez JSON Resume: https://flows.cv/ivonneramirez/resume.json Last updated: 2026-04-13