# Ivy Lam

> Head of Product Design @ Retool

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/ivylam1

With 10+ years in design leadership and 5 years driving AI and robotics products, I build experiences that make complex technology feel intuitive and purposeful. 

I lead teams that translate complex systems into accessible, human-centered products, and believe the most powerful technology does't replace people but empowers them to do more.

## Work Experience
### Head of Product Design @ Retool
Jan 2025 – Present | San Francisco Bay Area

### Director of Design and Research @ Cruise
Jan 2024 – Jan 2025 | San Francisco Bay Area
Led design and research to improve Cruise's customer, community engagement, and internal tools. Directed strategic initiatives to build rider and community trust by enhancing external vehicle messaging, redesigning the rider app and in-car experience, and streamlining operation tooling for more effective customer support and remote operator coordination.

### Director of Product Design @ Cruise
Jan 2023 – Jan 2024
Led the tools design team responsible for internal tools critical to autonomous vehicle development and operations, encompassing AV testing, simulation, AI/ML, data labeling, mapping, remote assistance, and fleet operations.

### Senior Design Manager @ Cruise
Jan 2020 – Jan 2023

### Director of Design @ Wealthfront
Jan 2019 – Jan 2020 | Palo Alto, California

### Product Design Manager @ Facebook
Jan 2016 – Jan 2019 | Menlo Park, California

### Product Designer @ Facebook
Jan 2013 – Jan 2016 | San Francisco Bay Area
Bellow are some of the products I have been working.

### Visual Designer @ Hot Studio
Jan 2012 – Jan 2013

### Visual Designer @ Sugar Publishing
Jan 2011 – Jan 2013

### Lead Freelance Motion Graphic Designer @ OnPoint Productions
Jan 2010 – Jan 2010
●Create overall design, look and feel for motion projects.  Work closely with producer and clients from initial concepts to delivery.

●Work with producer to create fresh ways to communicate clients' campaign messages.

●Create Storyboard and pre-visualization for producer and clients. 

●Collaborate with other freelance designer/animator/brand managers to ensure project quality and deliver deadline.

### Animator / Designer @ The MediaTile Company
Jan 2008 – Jan 2009
●Create overall look and feel motion projects.  Collaborate with Creative Director to come up with beautiful motion greeting video for client subscriptions.

●Manage production timeline, budget, assets and final deliverable. Manage multiple projects and ensure quality.

●Assiste Creative Director on internal marketing design projects.

### Freelance Animator @ C-trl Lab
Jan 2007 – Jan 2008
●Work closely with Creative director and Senior Designer from initial concepts to delivery.

●Create and manage assets for Creative Director and Sr. Animator, work closely with Sr. Animator on design and animation for Television and Web.


## Education
### MFA in 3D animation / VFX
Academy of Art University

### BFA in 3D Modeling
University of Silicon Valley


## Contact & Social
- LinkedIn: https://linkedin.com/in/ivylam

---
Source: https://flows.cv/ivylam1
JSON Resume: https://flows.cv/ivylam1/resume.json
Last updated: 2026-04-13