# Jackie Ajoux > Staff Design Program Manager | ex-Roblox, ex-EA, ex-Stanford | Bay Area Location: Belmont, California, United States Profile: https://flows.cv/jackieajoux Hi! My skills live in the intersection of product management, UX research, and operations. I have 12+ years building and scaling digital products, platforms, and teams across Stanford University, Roblox, and Electronic Arts. Experienced in end-to-end product development. Reputation for collaboration, story-telling, meeting goals, and relationship-building. • End-to-end UX research (qualitative + quantitative) • Rapid research programs • Design operations • Systems-design & thinking • Participatory design, workshops, and collaboration • Executive alignment & decision facilitation • AI/ML role and technical environment research ## Work Experience ### UX Researcher & Senior Design Operations Lead @ Roblox Jan 2023 – Jan 2025 Accelerated product decision-making across CreatorX by founding and leading the Rapid Research program, delivering high-velocity qualitative studies from problem framing through executive synthesis to inform feature prioritization and roadmap direction. Improved monetization feature adoption by conducting user research on creator pricing behavior, identifying trust gaps in auto-pricing systems, and influencing product design toward clearer explanations, controls, and progressive learning experiences. Scaled insight-driven product development across teams by training Product Managers, Designers, and Researchers in workshop facilitation, user-centered discovery, and structured decision-making. Enabled data-informed product and organizational decisions by building dashboards, defining metrics, and integrating behavioral data, survey insights, and workflow analytics into prioritization and planning. Improved team effectiveness and delivery outcomes by designing and operationalizing systems for prioritization, tracking, and cross-functional alignment across product, design, and engineering. Led adoption of AI-enabled workflows across product and design teams by developing prompt libraries, training programs, and responsible usage frameworks that improved research synthesis and decision speed. Applied People Science methods to product and organizational systems, including surveys, interviews, and longitudinal measurement, to improve decision-making, collaboration, and team performance. ### Senior Design Operations Lead @ Roblox Jan 2021 – Jan 2023 Recognized company-wide as the AI and data lead within Operations—the go-to partner for data analysis, dashboards, and applied data science. Served as a visionary and enterprise-level workshop leader, teaching and enabling Recruiting, Product Management, UX Research, Design, and People Science teams to lead effective, insight-driven workshops and apply AI-supported decision-making in practice. AI: Served as the lead AI partner across design operations peers outside of Roblox. Also AI visionary within operations, teaching AI fundamentals and AI-driven operational practices, enabling teams to responsibly integrate AI into workflows; and continuously conducted operational research to improve systems. Ops: designed and managed company-wide programs, decision-making, and team effectiveness.Led and executed quality operations, design critiques, user research, and operational research, owning tracking, prioritization, metrics, measurement, data analysis, and forecasting; built and maintained advanced spreadsheets and dashboards; partnered on recruiting, intern programs, mentorship, and teaching; ran standups, program cadences, and cross-team alignment People Science/UXR: designed and managed company-wide programs; applied People Science methods including surveys, interviews, workflow analysis, and longitudinal measurement; and continuously conducted operational research to improve systems, decision-making, and team effectiveness. ### Graduate Teaching Assistant - Research Methods for Product Innovation @ Carnegie Mellon University - Integrated Innovation Institute Jan 2021 – Jan 2021 | Silicon Valley, California, United States Set and upheld research quality standards, coaching teams on rigorous qualitative practice from study design through synthesis. Developed researcher judgment across interviewing, surveys, usability evaluation, and mixed methods, balancing rigor with delivery realities. Provided senior-level critique on bias, methodological soundness, insight clarity, and actionability to ensure research influenced decisions. Elevated research storytelling and stakeholder impact, guiding teams to translate findings into clear, decision-ready narratives. ### Senior Design Operations Manager @ Electronic Arts (EA) Jan 2019 – Jan 2021 | Redwood City, CA Improved productivity and collaboration across a 400-person organization by leading an org-wide research initiative on remote work, using interviews, longitudinal surveys, and behavioral analytics to redesign workflows. Influenced organizational strategy by delivering research findings that drove measurable improvements and secured investment in long-term productivity experiments. Increased asset production throughput 5x (15 min → <3 min) by serving as product owner for an internal platform that automated content workflows and improved usability. Designed research-informed tools and systems that improved speed, discoverability, and usability of internal assets (EAX Hackathon winner, 2020). ### Graduate Teaching Assistant - Research Methods for Product Innovation @ Carnegie Mellon University - Integrated Innovation Institute Jan 2020 – Jan 2020 | Silicon Valley, California, United States ### User Experience Design Immersive Student @ General Assembly Jan 2019 – Jan 2019 | San Francisco Bay Area Completed an intensive, full-time UX program (600+ hours) focused on end-to-end research, product strategy, and design execution, building deep fluency in translating human insight into shipped product decisions. Led multiple real-world projects spanning mobile apps, e-commerce, civic tech, and government services, owning work from problem framing and user research through synthesis, prototyping, and executive-level storytelling. Applied qualitative and mixed-methods research to clarify user needs, evaluate solutions, and align business, policy, and product constraints. Delivered research-backed recommendations and client-ready artifacts that informed product direction, prioritization, and experience quality. ### Teaching Assistant - Human Computer Interaction @ Carnegie Mellon University - Integrated Innovation Institute Jan 2019 – Jan 2019 Selected as a Teaching Assistant for a graduate-level HCI course at CMU’s Integrated Innovation Institute, partnering closely with the Director of UX at Google. Coached students through end-to-end HCI and UX research practice, with emphasis on user needs, problem framing, and application of research insights to design decisions. Provided detailed critique on research quality, design rationale, and methodological rigor, helping students strengthen judgment—not just execution. Evaluated and graded assignments, projects, and presentations with a focus on clarity, bias awareness, and actionability of insights. Collaborated with faculty on curriculum refinement, incorporating current industry practices and emerging HCI trends to keep coursework relevant and applied. ### Product Manager @ Stanford University Jan 2018 – Jan 2019 Improved decision-making for faculty and administrators by redesigning reporting tools and workflows to increase usability and access to financial data. Scaled a university-wide feedback and measurement platform (from 3 to 5 schools, 1.5K+ instructors, 12K+ students) by improving survey logic, usability, and adoption. Improved data quality and validity by partnering with PhD researchers on psychometric evaluation and redesign of survey instruments used across Stanford. Informed university-wide strategy and investment decisions by translating research insights into product and service improvements across academic, technical, and administrative stakeholders. ### Product Manager @ Stanford University Jan 2015 – Jan 2018 | Palo Alto, CA Graduate Aid Platform Reporting & Decision Systems - Owned product strategy and delivery for a graduate student aid platform supporting 24 departments. Improved administrative efficiency and usability through data-informed prioritization, supporting consistent aid workflows for thousands of graduate students and staff across the school. ### Technical Project Manager @ Stanford University Jan 2014 – Jan 2015 Delivered enterprise IT products from concept to launch by coordinating across engineering, vendors, and stakeholders within a complex university environment. Improved delivery efficiency and cross-team alignment through structured project planning, dependency tracking, and stakeholder communication. ## Education ### Master's of Science in Software Management Carnegie Mellon University - Integrated Innovation Institute Jan 2017 – Jan 2019 ### Google Data Analytics Certificate Google Data Analytics Certificate: Ask Questions to Make Data Driven Decisions Jan 2023 – Jan 2023 ### Certificate in Data Science Google Data Analytics Certificate: Foundations: Data, Data, Everywhere Jan 2023 – Jan 2023 ### User Experience Immersive in Human Computer Interaction General Assembly Jan 2019 – Jan 2019 ### Bachelor of Arts - BA in Psychology UC Irvine Jan 2006 – Jan 2010 ## Contact & Social - LinkedIn: https://linkedin.com/in/jajoux --- Source: https://flows.cv/jackieajoux JSON Resume: https://flows.cv/jackieajoux/resume.json Last updated: 2026-03-25