# Jackie Tsang > Creative product design lead in designing end-to-end user experiences and driving UX strategy for enterprise products Location: San Jose, California, United States Profile: https://flows.cv/jackietsang I am a highly skilled creative lead designer with 19 years of experience in designing end-to-end user experiences for enterprise products on mobile and web platforms. I am adept at collaborating with cross-functional teams to deliver data-driven design solutions and improve user interface look and feel. I have extensive experience in hosting design sessions, conducting user interviews, and utilizing research data to re-design community sites. With a self-motivated and deadline-oriented approach, I have excelled in fast-paced environments, and have successfully incorporated AI technology into my product designs. I have also taken the lead in revamping the UX for a product and delivering a net new product. ## Work Experience ### Lead UX Designer @ Coupa Jan 2026 – Present Lead UX for supplier-facing experiences within Coupa’s enterprise platform, focusing on complex workflows across onboarding, transactions, and supplier intelligence. • Drive end-to-end design strategy, • Shaping scalable systems that support global suppliers across diverse use cases from SMBs to enterprise • Connect product, data, and AI capabilities into cohesive experiences that reduce friction, improve decision-making, and drive adoption. ### Senior Product Designer @ Coupa Jan 2022 – Jan 2026 | San Mateo County, CA Lead Designer for CLM Products, Supplier Portal & Payment, and Global Community Site Adopt UX Strategy, create end-to-end enterprise product design, AI-driven technology, accessibility, and design system Impact: Simplifying Complex Workflows, reduce user errors and risks, driving user adoption and retention. • Responsible for designing end-to-end UX strategy for a real-time cloud application platform for managing contracts, templates, and risk assessment. It Increased user adoption by 25% and Reduced user errors in risk assessment forms by 40% • Hosted brainstorming session with product stakeholders, it help align teams around a clear vision and drive user centric decision. • Developed wireframes, prototypes, and visual designs and ensuring a consistent and intuitive user experience. • Collaborated with project managers, developers, and UX researchers to create enterprise products on mobile and web platforms • Contributed to the visual language of the design system, collaborated with AI technology, and delivered data-driven design solutions for various enterprise software products. • Worked with stakeholders to host design sessions and re-design a community site based on user interviews and research data. It improved user engagement, enhanced content discoverability, and strengthened community participation ### Lead Product Designer @ Conga Jan 2018 – Jan 2022 | United States • Re-design end-to-end product of enterprise applications (CPQ, CLM, Sign, Document Generation and Approval), delivering products in cross-functional teams from start to finish, which used by Fortune 500 quote-to-cash customers. • Hands-on experience of working with Salesforce Lightning Design Component and Visual Force. • Product Design includes user researching, story mapping, ideation, wireframe, working prototype and pixel perfect high-fidelity mockups. My design focus on usability engineering, user-centered design practices, accessibility, and delivering beautiful, clean and elegant visual user interface. • Working experience on AI technology. Create “personal assistant” that is designed to help executives and sales-reps do their job quicker. • Working with Platform team to create a net-new design system. • Training development teams in Design Thinking. Work closely with PMs, Developers and QA. ### Principle Visual Designer (Design System and Platform) @ Conga Jan 2018 – Jan 2020 | San Francisco Bay Area Reviving branding and style guide for next gen products and mobile experiences. Defining design styles, patterns and system for UX team. Besides, creating UX-centric layout for multiple products by working collaboratively with interactive designers, engineering and product team. Most recent work includes "Max", which applied AI for Apttus Omni™, the Intelligent Middle Office Platform, utilizing an intelligent conversational user interface to deliver insights and recommendations to help sales for enterprises. Apttus is a Silicon Valley-based global provider of the Intelligent Middle Office platform allowing enterprises to automate and optimize their most critical revenue and commercial relationship management processes. ### Staff User Experience Designer @ Spirent Communications Jan 2015 – Jan 2018 | San Jose Prototyping, creating high fidelity mockups, working closely with UX manager, product owner and engineering teams on creating multiple complex network security testing applications. ### Sr. Visual Designer @ Spirent Communications Jan 2013 – Jan 2016 | Sunnyvale, CA Spirent develops innovative test solutions for the engineers working within the communications industry that allow them to evaluate the performance of the latest technologies, infrastructure and applications to be deployed worldwide. I am the principal Visual designer, working closely with our UX lead, Interaction designers, along with an amazing team of PO, PM, PV, QA, software engineers and developers, working in a Agile/Scrum environment, created and managed style guides, graphics assets, and icon design. ### Product Designer @ JustVisual Jan 2013 – Jan 2013 | Palo Alto Superfish is an visual search technology company that let's you search by using images by using a special technology. I work closely with product director for an innovative Social Network call "VENN" — My responsibility is the user research, interaction design and Visual design on Web Application. ### Principal Designer @ Skyland Design Jan 2003 – Jan 2013 | Santa Clara, CA Skyland Design is a private-own Design studio. I worked with many different clients, conducted stakeholders meetings, coming up with design strategy and hands-on working on the design. My works style are generally trendy, contemporary, eye-catching and clever. Services: • Mobile App UX /Visual Design • Branding / Identity Design • Website design and Marketing Strategies • Print and promotion work Clientele: Social Ship, San Francisco, CA Gig-antic Mobile App | San Jose, CA Talking Points | San Jose, CA The Advent Group | San Jose, CA Performax Fitness Center | San Jose, CA Cinelux Theaters | South Bay Area, CA I Do Hair Couture | Los Gatos, CA Lorna Emata Goodwin Voice Studio | San Jose, CA Voice Print Vocal Studio | San Jose, CA Daniel Hon Photography | San Jose, CA CYO, California Youth Outreach | San Jose, CA Frog's Floor | Santa Clara, CA Oasis Acupuncture Spa | Milpitas, CA ### UI / Web Designer @ Socialships Jan 2012 – Jan 2013 A start-up company. I worked closely with the product manager, the developer(s) and founder. Driving the Visual / UI design on Web and Mobile Application, we well as SocialShip overall branding. ### Creative Outreach Principal Designer @ Cathedral of Faith Jan 2002 – Jan 2012 Working with Marketing Team in designing and development of marketing assets. Marketing design includes website, social network, weekly email, mobile app, web and online banner ads. ​ Handle all print jobs including brochures, newspapers, advertisements, banners, signage directories, e.t.c. A quarterly publication that reaches 30,000 homes. Other products such as apparels and merchandise. ​ Supervise and mentor graphic designers, photographers and interns. Partnering with Video and Media Team: providing artistic direction and visual elements for production and TV Advertisement. ### Document Control @ Pantronix Corporation Jan 1996 – Jan 1997 • Worked with QC and managed all related documents • Worked with Production Team, created form for all data entry ## Education ### Human Computer Interaction Cooper Professional Education ### Bachelor of Fine Arts (BFA) in Graphic Design San José State University ## Contact & Social - LinkedIn: https://linkedin.com/in/jackie-tsang-design --- Source: https://flows.cv/jackietsang JSON Resume: https://flows.cv/jackietsang/resume.json Last updated: 2026-04-13