# Jackie X.

> Product Designer 🚀 | UX Optimization | Driving Conversion, Engagement & Global Market Growth Across Digital Platforms | E-Commerce, SaaS & Marketplace Specialist

Location: New York, New York, United States
Profile: https://flows.cv/jackiex

🚀 Experienced Product Designer | Specializing in B2C innovation and perfection 🧠

Learn more at www.jackie.works (dm me for password :))

Strategic Product Designer recognized for building high-conversion, culturally attuned digital experiences that drive business growth across E-Commerce, Retail, D2C, SaaS, and Marketplace verticals. Expert in shaping end-to-end product journeys that merge design intuition with behavioral insight, go-to-market precision, and data-backed experimentation. Brings deep fluency in product discovery, conversion audits, wireframing, interactive prototyping, and design localization—consistently delivering intuitive, high-performance solutions that resonate with global users and scale business outcomes. Known for navigating ambiguity with clarity, translating research into actionable design decisions, and accelerating GTM through thoughtful UX and frictionless flows. Design approach is iterative, intentional, and informed by both systems thinking and micro-interactions—balancing speed with craft to create experiences that perform and endure. 

Fueled by an instinct to push boundaries and leave a lasting mark on the intersection of design and innovation, approaches each challenge with a blend of critical observation and sharp pattern recognition. Over six years in the field, honed an ability to decode consumer behavior with precision and empathy—seeing not only what users do, but why they do it. Draws inspiration from the tangible and immediate, thriving in the world of consumer products where design impact is visible, measurable, and deeply connected to real-world feedback. Known among peers as the “human Pinterest search bar,” bringing an encyclopedic recall of niche references and unexpected UI inspiration that sparks fresh ideas and accelerates creative momentum. This combination of analytical depth, cultural fluency, and curiosity drives work that not only solves problems but shapes experiences people remember.

## Work Experience
### Product Designer - Customer Journey @ Back Market
Jan 2023 – Present | United States
Led product design initiatives at Back Market, the world’s largest marketplace for renewed electronic devices, with a focus on optimizing transaction flows, increasing conversion, and elevating trust across global markets. Collaborated cross-functionally to transform user insights into scalable UX strategies that accelerated growth and improved regional performance.

### User Experience Lead @ Art of the Cart
Jan 2022 – Jan 2023
Directed UX strategy and design execution at Art of the Cart, a boutique consultancy serving high-growth DTC and CPG brands. Specialized in UX audits, conversion optimization, and design systems development to increase customer retention, accessibility, and brand consistency across digital commerce platforms.

### UX Designer @ Art of the Cart
Jan 2021 – Jan 2022

### Senior UX Designer @ AvePoint
Jan 2022 – Jan 2022 | New Jersey, United States

### Designer @ Hudson Health
Jan 2020 – Jan 2022 | New York City Metropolitan Area
Multiple internships
Spring '20 / Fall '20 / Spring '21 / Fall'21

### Product Designer @ IBM
Jan 2019 – Jan 2020
As part of an embedded agency team, contributed to transformation initiatives at IBM Watson by designing and modernizing internal tools used for large-scale content publishing operations. Applied structured design methodologies and systems thinking to streamline workflows, increase usability, and improve operational efficiency for global teams.

### Graphic Designer @ UNIQLO
Jan 2019 – Jan 2019 | New York
Related projects: UT wear your world / Uniqlo x Alexander Wang / Uniqlo x KAWS / Manga UT

### Digital Designer @ Ro
Jan 2018 – Jan 2018
Related projects: Impatient / Zero


## Education
### Master of Fine Arts - MFA in Design and Technology
Parsons School of Design - The New School

### Bachelor's degree in Industrial and Product Design
Parsons School of Design - The New School

### Design System
Memorisely


## Contact & Social
- LinkedIn: https://linkedin.com/in/jackietxia
- Portfolio: https://www.jackie.works

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Source: https://flows.cv/jackiex
JSON Resume: https://flows.cv/jackiex/resume.json
Last updated: 2026-03-29