My name is Jackie, I design useful and enjoyable products for the mobile app, web, and beyond. I believe products should always in tune with business goals, successful product design is a harmonious blend of user satisfaction, aesthetic appeal, and commercial viability.
Take responsibility of end-to-end user experience, solving pain points for the business and customers
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Design commerce features such as Cart Management and Checkout Process.
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Created and maintained a Design System to optimize design consistency, and scalability
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Design Financial Solutions and optimize operation journeys for both buyers and sellers
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Lead interaction design such as Review, Post, Comments, and Reply features design.
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Collaborating with Dev, PM, and Stakeholders to develop vision, strategy, and objectives, responding to business and user needs as well as industry/market changes.
Led the Gifting Referral Program at Popshop Live, resulting in a significant 56% increase in participant rate and an impressive nearly 200% boost in conversion rates.
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Led the system design of B-to-B eCommerce features such as Payment, Refund, and Inventory Management.
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Design Fintech tools and optimize the user financial management
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Led the overhaul of our Shipping & Fulfillment system, transitioning from a fixed price subsidy model to a subscription+ dynamic price model. This strategic shift halted financial losses on each shipment, kept all our merchants, and ensured our sustainability in that area
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Lead the interaction design of B-to-C features such as Live Chat, and Reviews.
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Created and maintained a Design System to optimize design consistency, and scalability
