A custom manufacturer of restaurant furniture for the fast food industry.
Member of the management team responsible for the startup of the company that was purchased as a division of an existing company which was failing.
• Extensive product line knowledge which was self-taught within my first 6 weeks.
• Educate customers and new team members in product line knowledge.
• Create and present custom quotes submitted by new and existing customers.
• Responsible for entry and validation of customer information within the manufacturing system.
• Responsible for sourcing materials for purchasing agent.
• Assist customers with warranty and other product issues through resolution.
• Responsible for the calculation/coordination of inbound/outbound freight (LTL/ Full Truck Load).
• Cold call potential customers to determine their needs as it fits to our product lines.
• Product development of restaurant furniture.
• Enhance existing designs resulting in the improvement of manufacturing and engineering processes.
• Provide customer consultation with restaurant furniture layout, design and color.
• Responsible for product line catalog creation including graphics, pricing and assembly.
• Ensure projects are scheduled, manufactured and installed per the committed time line.