Developed a comprehensive tournament management dashboard for real-time monitoring resulting in a 50% reduction in response time to user issues, enhancing overall system efficiency

Designed an intuitive, web-based content management platform that allowed non-technical team members to seamlessly create, edit, and publish documents and blogs directly to our user-facing platforms,

Created a custom Discord bot for community engagement, delivering updates and announcements, leading to 30+ new members and 60% increase in player engagements

Responded to support tickets submitted by clients, resolving core software issues, answering inquiries and more

Collaborated with cross-functional teams to identify and address user blockers, enhancing overall user experience

Advanced the hiring process by delivering verbal offers and written offer letters to qualified candidates

Expedited candidate's background check process by acting as the liaison between the candidate and the university background check provider, HireRight.

Maintained excellent rapport with candidates throughout the sourcing and onboarding process through effective communication

Led the year-round sourcing and recruitment process through conducting and scheduling interviews

Spearheaded the onboarding process by organizing two-week training periods that included constant communication regarding responsibilities, expectations, respective manuals & procedures

Conducted and analyzed performance management reviews of team members, ensuring readiness and abilities, coordinating further training where necessary

Lead and dispatch during large scale campus events

Train over 25 Shift Administrators and give corrective action where necessary

Communicate with other Shift Leaders, Shift Administrators and Department Coordinators to certify optimal operations within the program.