# Jacky Cheng > Software Engineer Location: New York, New York, United States Profile: https://flows.cv/jackycheng I’m a Software Engineer who thrives in dynamic, fast-paced environments. Most recently, I worked as a Full Stack Developer at Misfits Gaming Group, contributing to their gaming startup, Block Born. As the second engineer on the team, I led core feature development and collaborated closely with cross-functional teams, gaining valuable experience in product, design, and marketing I’m passionate about improving user experiences and team operations, always seeking ways to optimize processes and innovate. At Block Born, I identified and led the development of solutions that significantly improved both internal workflows and the end-user experience. My ability to adapt and lead in high-pressure situations ensures that I contribute meaningfully to any project. I’m eager to bring my technical expertise, leadership, and dedication to a new team, helping achieve shared goals and making a real-world impact. ## Work Experience ### Software Engineer @ Live Music Project Jan 2025 – Present ### Software Engineer @ Misfits Gaming Group Jan 2022 – Jan 2023 Block Born was a gaming startup founded within Misfits Gaming Group. - Developed a comprehensive tournament management dashboard for real-time monitoring resulting in a 50% reduction in response time to user issues, enhancing overall system efficiency - Designed an intuitive, web-based content management platform that allowed non-technical team members to seamlessly create, edit, and publish documents and blogs directly to our user-facing platforms, - Created a custom Discord bot for community engagement, delivering updates and announcements, leading to 30+ new members and 60% increase in player engagements - Responded to support tickets submitted by clients, resolving core software issues, answering inquiries and more - Collaborated with cross-functional teams to identify and address user blockers, enhancing overall user experience ### Human Resources Generalist @ Columbia University in the City of New York Jan 2021 – Jan 2022 - Expedited the sourcing process through vettings of resumes and conducting preliminary phone interviews for stakeholders to review - Advanced the hiring process by delivering verbal offers and written offer letters to qualified candidates - Expedited candidate's background check process by acting as the liaison between the candidate and the university background check provider, HireRight. - Maintained excellent rapport with candidates throughout the sourcing and onboarding process through effective communication ### Department Coordinator @ Stony Brook University Jan 2020 – Jan 2021 | Stony Brook, New York, United States - Awarded “Employee of the Month” for leading the transition to pandemic protocols and consistently ensuring daily operation metrics were being met - Led the year-round sourcing and recruitment process through conducting and scheduling interviews - Spearheaded the onboarding process by organizing two-week training periods that included constant communication regarding responsibilities, expectations, respective manuals & procedures - Conducted and analyzed performance management reviews of team members, ensuring readiness and abilities, coordinating further training where necessary ### Shift Leader @ Stony Brook University Jan 2019 – Jan 2020 | Stony Brook, New York, United States - Administer formal examinations on Shift Administrators-in-training in order to evaluate performances of such roles - Lead and dispatch during large scale campus events - Train over 25 Shift Administrators and give corrective action where necessary - Communicate with other Shift Leaders, Shift Administrators and Department Coordinators to certify optimal operations within the program. ### Shift Administrator @ Stony Brook University Jan 2019 – Jan 2019 | Stony Brook, New York, United States - Supervise approximately 50 desk monitors, various mobile field units, and professional security guards on a given night - Dispatch units to assist with emergency units and the campus walk service - Monitor employee performance through a series of evaluations and take corrective action where necessary - Manage over 300+ workers under the Residential Safety Program - Assist in the interview process of hiring RSP Field Workers, RSP Desk Monitors, RSP Early Workers ### Field Patrol Worker @ Stony Brook University Jan 2018 – Jan 2019 | Stony Brook, New York, United States - Responsible for ensuring campus doors are locked and secured - Responsible for checking functionality of emergency phones - Worked along emergency personnel during unpredictable and emergency situations ### Front Desk Receptionist @ Burn Fitness Jan 2019 – Jan 2019 | Rockaway Park, New York - Accurately completed duties at the front desk - Provided positive customer service to patrons - Recruited new patrons to the gym - Responsible for maintaining the cleanliness of the gym - Maintained a positive relationship with patrons within the gym ## Education ### General Assembly Jan 2022 – Jan 2022 ### Bachelor's Degree of Science in Business Administration and Management, General Stony Brook University Jan 2017 – Jan 2021 ### React Native Zero To Mastery Academy ## Contact & Social - LinkedIn: https://linkedin.com/in/jackychengjc - Website: https://jackycheng.netlify.app/ --- Source: https://flows.cv/jackycheng JSON Resume: https://flows.cv/jackycheng/resume.json Last updated: 2026-04-01