Handled high-impact escalation support for global warehouses with 24/7 operating hours requiring immediate responses.

Piloted research and development of standards for company to company communication via optical-encoded information.

Created scripts that enhanced developer experience and improved efficiency.

Led the architecture for automating processes, achieving a 45% reduction in deliverable product time.

Guided team transitions to new products with minimal downtime.

Managed B2B communications and integrations.

Spearheaded the design and functionality of a new product MVP.