• Led user research and overhauled search feature design, resulting in a 50% increase in user satisfaction.

• Owned the design system, crafted 100+ Figma components, designers estimated increased workflow efficiency 34%.

• Redesigned document print/export experience reducing users’ task completion time by 21%.

• Led design sprints and cross-functional collaboration, resulting in completely new product concepts.

• Spearheaded co-creation workshops, design critiques, and UX study group, improving team communication.

• Mentored junior designers, establishing and promoting best practices for content design and reusable code.

• Collaborated with customers to design and implement 16+ design systems for high-volume training content.

• Engineered custom WYSIWYG templates utilizing HTML, CSS, SCSS/Sass, JSON, and proprietary code.

• Enhanced content authoring UX by driving 6 iterations of the Master Template code-base, improving user workflow.

• Designed and developed a website resulting in 156% increased pageviews, and increased organic search traffic by 143%.

• Monitored website performance and user behavior metrics to optimize conversion rates.

• Created design assets for 5 different brands including logos, website designs, and marketing collateral.

• Managed end-to-end website implementation process, creating statements of work (SOWs) and project plans.