Updating AWS capabilities and getting the existing React app ready to ship and prepped for scaling once we add in their existing customer-base of dental professionals and practices.

Created a smart zone chart using Google Sheets that is used in all NY/Canada market locations

Run an efficient and ever growing retail environment at the NYC flagship location

Act as in-store point person for POS troubleshooting

Oversee inventory management and processes

Communicate Warby Parker's values and brand philosophy to customers

Develop new processes to improve Warby Parker’s ability to serve customers and optimize their shopping experience. My smart sheets and performance dashboards have inspired new technologies being rolled out in our POS system as well as shown an approximate 10% increase in bookings and 3-5% increase in conversion.

Lead a team of 8-10 team members and initiate bi-weekly informal check-ins

Lead beginning-of-shift meetings, end of day wrap-ups, retail roundtables, and other meetings as they emerge

Oversee and facilitate the on-boarding of new store associates