# Jacques Grove > Infrastructure, Reliability and Production Engineering Location: San Francisco Bay Area, United States Profile: https://flows.cv/jacquesgrove Engineering, operations and production engineering at businesses ranging from early stage startups to the largest tech companies around. Deep infrastructure, data and fintech experience. ## Work Experience ### Principal Engineer @ Databricks Jan 2025 – Present | Mountain View, California, United States Reliability and Production Engineering ### Advisor and Investor @ (various) Jan 2017 – Present | San Francisco Bay Area Advisor and investor in startups in the infrastructure, security and fintech space. ### VP of Customer Engineering @ PlanetScale Jan 2019 – Jan 2024 | San Francisco Bay Area Establish and lead the customer engineering, professional services, enterprise customer support and account management teams at the DBaaS provider PlanetScale, the company behind the CNCF database project Vitess. ### Global Head of Infrastructure Services, Google Cloud Professional Services @ Google Jan 2018 – Jan 2019 | San Francisco Bay Area Lead the global infrastructure group for Google Cloud Professional Services (now Google Cloud Consulting). Included responsibility for professional services offerings, migration and deployment strategy around GCP, focusing on the following product areas: * GCE (Google Compute Engine) * Networking * GKE (Google Kubernetes Engine) * Anthos and other related products (GKE On-Prem, CSM, Config Management) * Enterprise Cloud Migration * Core Storage products (PD, GCS, Local SSD) * SRE and MLOps ### Vice President Worldwide Technical and Platform Operations, SVP DevOps @ Clover Network, Inc. Jan 2011 – Jan 2017 | San Francisco Bay Area Established and led the teams for all cloud and server production, platform and performance engineering, and architecture aspects of the Clover Point-of-Sale product from inception through and beyond sale to First Data Corporation. During this period we went from zero to 50 billion dollars (272 billion in 2023) and billions of credit card transactions processed per year, and hundreds of thousands of merchants spanning multiple continents. * Chief Architect for the full stack design and cloud infrastructure that backs the Clover Point-of-Sale service. * Co-inventor for the core Clover Point-of-Sale patents. * Responsible for cloud platform, payments and product SLA (functionality, uptime and performance). * Backend and mid-tier engineering for web, mobile and API offerings. * Backend architecture, operations and production engineering for the payment gateway and cloud/SaaS platform behind Clover Point-of-Sale * Responsible for release engineering, infrastructure-as-code, observability and payments fraud detection. * Proactive performance engineering to identify and address backend infrastructure, code, and database performance issues. * Responsible for the technical aspects of site and product (including hardware) security and compliance audits (PCI, PCI PTS, SOX, etc). * Manage operations and security-related vendor and customer relations (up and downstream). ### Director Technical Operations; Principal Engineer @ TripIt Jan 2007 – Jan 2011 | San Francisco Bay Area * Direct all of TripIt's strategic and day-to-day technology operations from a pre-launch product through acquisition by Concur (from zero to millions of users). Concur subsequently acquired by SAP. * Design and implement TripIt's core mail handling, mail transformation and parsing technology to convert to structured reservation data. This technology underpins TripIt's innovation of auto-import (automatic mail parsing from sent email or your inbox) technology, much of which is still in operation today, 15 years later. ### Staff Software Engineer @ Opsware Jan 2004 – Jan 2007 | San Francisco Bay Area * Tech lead for the Linux, Windows and Solaris OS Provisioning functionality in Opsware (enterprise infrastructure software which was used to manage early private cloud systems). * Opsware was acquired by HP not long after my departure. ### Senior Solutions Architect @ Opsware Jan 2002 – Jan 2004 | San Francisco Bay Area Lead for architecting and leading Opsware product deployment at various large enterprise clients in the US and Europe. ### Senior Consulting Engineer @ Loudcloud Jan 2000 – Jan 2002 | San Francisco Bay Area Lead large customer deployments onto the Loudcloud (very early high-end cloud provider) platform. Customers included some of the largest internet properties of the time. ### Member of Technical Staff @ Sun Microsystems Jan 1996 – Jan 2000 | San Francisco Bay Area Architect, engineer and lead deployments and migrations of Sun Internet software products (primarily email and LDAP product lines) in large enterprises and some of the largest ISPs around the world, e.g. Nifty Serve (Japan), SBC Internet, Telcel, etc. ## Education ### B. Com. Hons (summa cum laude) in Computer Science Stellenbosch University ### B. Com. in Mathematics and Computer Science Stellenbosch University ## Contact & Social - LinkedIn: https://linkedin.com/in/jacquesgrove - Portfolio: https://planetscale.com - Portfolio: https://clover.com - Portfolio: https://tripit.com --- Source: https://flows.cv/jacquesgrove JSON Resume: https://flows.cv/jacquesgrove/resume.json Last updated: 2026-04-12